Service Assistant - Termporary

ASSA ABLOY Group; Northwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

ASSA ABLOY Group is seeking a proactive Service Assistant in Northwich to support its Service Department. This temporary role involves managing service enquiries, overseeing contract renewals, and providing vital administrative support, contributing to the efficiency of operations.

Qualifications

• Experience in customer service with a good understanding of service practices.
• Proficient in Microsoft Excel.
• Ability to work independently and within a team.

Responsibilities

• Respond to service enquiries via email and telephone.
• Manage service contract renewals and collect feedback.
• Liaise with site representatives for scheduling services.

Skills

Customer service

Problem-solving

Attention to detail

Team collaboration

Education

Proficient in Microsoft Office

Job description

Industrial Door Engineering is looking for a Service Assistant to join their team on a temporary basis based at our Northwich Factory and Office.

Role Overview

We are seeking a proactive and organized Service Assistant to support the Service Co-ordinator in the smooth running of the Service Department. This role involves handling service-related enquiries, managing service contracts, reviewing inspection documentation, and providing general administrative support.

Key Responsibilities

• Respond to service enquiries via multiple channels including email and telephone
• Manage and send service contract renewals for annual and bi-annual maintenance services
• Review engineer inspection sheets and complete detailed service reports
• Maintain and administer the service library and related documentation
• Liaise with site representatives to schedule and confirm dates for annual and bi-annual services
• Collect and record feedback on quotations and contract renewals
• Provide general support to the Service Department team to ensure efficient operations

Ideal Candidate Profile

• Proven background in customer service with a strong understanding of excellent customer service practices
• Proficient in Microsoft Office applications, especially Excel
• Strong attention to detail and problem-solving skills
• Ability to quickly learn about Industrial Roller Shutters (prior experience is beneficial but not essential)
• Capable of working independently as well as collaboratively within a team environment

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. We help billions of people experience a more open world. Our innovations make spaces safer, more secure, and easier to access.

We value results over titles or backgrounds, empowering our people to build their careers around their aspirations. We support them with regular feedback, training, and development opportunities. We encourage growth locally, regionally, or internationally.

We are committed to diversity and inclusion, valuing different perspectives and experiences.