Service Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Grantham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A heritage property in Grantham is seeking a Service Assistant to join their team. The role involves providing excellent customer service, assisting with day-to-day operations, and supporting events throughout the year. Ideal candidates are enthusiastic, team players, and willing to learn new skills. The position offers a starting hourly rate of £12.25 with various employee perks and a fixed-term contract until March 2026.

Benefits

Substantial pension scheme

Free entry to National Trust sites

Season ticket loan

EV car lease scheme

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Focused on providing great service to everyone.
• Happy to work on your own initiative.
• Willing to learn new skills.

Responsibilities

• Support delivery of programming and events throughout the year.
• Assist with operations including greeting visitors and taking payments.
• Ensure high standards of presentation at the property.

Skills

Customer service

Teamwork

Organizational skills

Adaptability

Job description

Working as part of a small and passionate team and based in the tranquil surroundings of Grantham House, we’re looking for a Service Assistant to provide our supporters with memorable and engaging experiences, excellent customer service, and to assist with day-to-day operations.

Salary: £12.25 per hour

Contract/duration: Fixed term until 1st March 2026

Hours: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you'll need to complete our online assessment instead of using a C.V or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here
Reporting to the Local Partnerships Co-Ordinator you'll be driving visitor experiences and engagement at Grantham House. Working both inside and out, you'll support with the delivery of activities and events, assist with day-to-day operations and always ensure that everyone feels welcome.

Want to be part of the next chapter of Grantham House? Built in 1450, Grantham House is a new property joining the North Lincolnshire Portfolio (including Belton Estate and Woolsthorpe Manor), and it will provide essential access to all to green space and heritage in the heart of the market town of Grantham.

If you are enthusiastic and committed to making this property become the best it can be, and enjoy making a positive difference every day, the team would love to hear from you.

What you'll be doing
We’re looking for a Service Assistant to help the team deliver memorable and engaging experiences and assist with day-to-day operations of the site.

You'll directly support in the delivery of programming and events throughout the year, giving visitors memorable experiences and reason to return, time and time again. Working as part of a small team, you’ll also support across the property as and when required, including in the second-hand bookshop, gardens, and tearoom. No two days are the same and you’ll get involved in all kinds of tasks, including greeting visitors, taking payments, restocking shelves in the bookshop, and clearing tables in the tearoom. You’ll deliver the highest standards of presentation at the property, taking great care in the details.

Visitors are a vital part of what we do, so you’ll be responsible for providing an excellent service to all our supporters. You’ll talk to visitors, answering queries and making sure they can find, or have access to, everything they need for their visit. Working within our spirit of place, you will link everything we do back to our cause, promoting events, offers, products and benefits of actively supporting the National Trust.

Who we're looking for
We’d love to hear from you if you’re:

focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places