Service Assistant

British Red Cross; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading humanitarian organization in Eastleigh is looking for a Service Assistant to manage mobility aids for clients in need. This permanent role involves coordinating deliveries and maintaining a high standard of service. Candidates should have strong communication skills and experience in customer service. The organization offers competitive benefits including annual leave and a contributory pension.

Benefits

25 days annual leave plus option to buy extra days

Up to 5% contributory pension

Flexible working options

Comprehensive training and learning opportunities

Access to Blue Light Discount Card

Wellbeing support services

Qualifications

• Ability to manage referrals and loan out mobility aids.
• Experience in handling returned stock and maintaining storage.
• Confident in operating delivery services when required.

Responsibilities

• Manage referrals and loan out wheelchairs and toileting aids.
• Complete paperwork and update IT systems accurately.
• Build and maintain relationships with hospitals and agencies.

Skills

Ability to work with online stock management systems and Microsoft Office

Good interpersonal and communication skills

Able to prioritise tasks and manage workload under pressure

Confident in handling cash and card payments

Professional and diplomatic in dealing with queries

Experience in customer service and working with minimal supervision

Possessing a UK Drivers Licence

Job description

About The Role Service Assistant (Mobility Aids Service)

Location: Eastleigh, Hampshire, SO NU

Salary: £, per annum, pro rata

Hours: Per week - Working Monday and Tuesday

Contract: Permanent

Are you passionate about making a difference in people's lives and helping them regain their independence?

Do you thrive in a dynamic environment where every day brings new challenges and opportunities to support your community?

Are you ready to join a compassionate team dedicated to providing essential mobility aids to those in need?

In this role, you'll be the backbone of our Mobility Aids Service, ensuring that every client receives the support they need with dignity and respect. Your dedication will help us maintain a high standard of service, making a real difference in the lives of those who rely on our equipment. Whether you're managing referrals, coordinating deliveries, or working alongside our volunteers, your contributions will be invaluable in creating a positive experience for our service users.

What will a day in the life of a Service Assistant involve?

• Managing referrals and loaning out wheelchairs and toileting aids.
• Completing paperwork and updating IT systems accurately.
• Handling returned stock and ensuring storage areas are clean and safe.
• Operating a local home delivery service when required.
• Providing service users with relevant information on equipment usage.
• Building and maintaining positive relationships with hospitals and referring agencies.

What will you need to be a successful Service Assistant? You'll have:

• Ability to work with online stock management systems and Microsoft Office.
• Good interpersonal and communication skills.
• Able to prioritise tasks and manage workload under pressure.
• Confident in handling cash and card payments.
• Professional and diplomatic in dealing with queries.
• Experience in customer service and working with minimal supervision.
• Possessing a UK Drivers Licence would be advantageous.

Ready to make an impact?

Apply now! The closing date for applications is 31st August. Interviews are scheduled to take place during the week commencing 4th September.

What will you get in return for your commitment and expertise?

• Holidays: 25 days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to 5% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive training.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.

At The British Red Cross, we pride ourselves on our diverse workforce and committed to creating an inclusive environment for all staff and volunteers. We support our teams through regular data reporting and the support of our internal networks, including REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, and Young Staff Network.

Together, we are the world's emergency responders