Service Architect - DV Cleared

Experis - ManpowerGroup; Basingstoke; On-site; GBP 55,000 - 75,000; Full time

Job summary

A dynamic IT services company is seeking a skilled Service Architect to design and transition IT services into live operations. This role involves leading service design, defining SLAs, and managing risks. Strong knowledge of service management concepts and proven experience in IT systems design are essential. Qualified candidates should have ITIL or equivalent certification. Join us for an exciting opportunity to contribute to innovative solutions in the IT sector.

Qualifications

• Strong knowledge of service management concepts and supply chains.
• Proven experience in operating model design for major IT systems.
• Ability to create clear, concise technical service documentation.

Responsibilities

• Lead the design of services for various projects.
• Develop end-to-end service designs aligned to customer needs.
• Define SLAs, KPIs, pricing models, and contracts.

Skills

Service management concepts

Operating model design

Technical service documentation

Team leadership

ITIL qualified

Job description

Overview

We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect, you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers.

Responsibilities

• Lead the design of services for projects of varying complexity and value.
• Develop end-to-end service designs aligned to customer needs.
• Define SLAs, KPIs, pricing models, and underpinning contracts.
• Carry out impact assessments and design future operating models.
• Produce service documentation and operational support requirements.
• Identify and manage service-related risks, exclusions, and constraints.
• Specify early life support requirements and ensure smooth transitions.
• Contribute to process and tooling design and integration.
• Provide oversight and guidance to staff implementing service artefacts.
• Influence solution design to maximise service stability and efficiency.

Skills and Experience

• Strong knowledge of service management concepts and supply chains.
• Proven experience in operating model design for major IT systems.
• Ability to create clear, concise technical service documentation.
• Confident leading teams and engaging with senior stakeholders.
• Qualified in ITIL, ISO20000 or IT4IT (or equivalent).

Apply

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