Service Architect & Designer

TN United Kingdom; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Join a leading organization as a Service Architect & Designer, where you will play a pivotal role in shaping IT services that align with business objectives. This exciting opportunity offers you the chance to work in a dynamic environment, collaborating with various stakeholders to design scalable and efficient service architectures. You'll be at the forefront of implementing industry best practices while ensuring services are resilient and optimized for performance. If you're passionate about service design and want to make a significant impact, this is the perfect role for you.

Benefits

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

3 volunteering days

Qualifications

• Strong knowledge of ITIL service design and architecture frameworks.
• Experience in designing and delivering enterprise-grade IT services.

Responsibilities

• Design and document IT services, ensuring they meet business needs.
• Collaborate with stakeholders to gather requirements and translate them into service designs.

Skills

ITIL service design

TOGAF

AWS

Azure

GCP

Risk management

Service design documentation

Stakeholder collaboration

Job description

Social network you want to login/join with:

We have an incredible opportunity to join us here at Phoenix Group as a Service Architect & Designer to join our Service Architecture Design & Transition Team.

Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date: 23/04/25

Salary and benefits: £55,100 – £75,000, 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3 volunteering days, and much more.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

The Service Architect and Designer is responsible for the strategic planning, design, and governance of IT services to ensure they meet business needs and are aligned with organizational objectives. This role bridges business requirements and technical implementation, ensuring that services are well-architected, scalable, and efficient throughout their lifecycle.

Key responsibilities include:

• Design and document IT services, including infrastructure, application, and support components, ensuring they meet functional and non-functional requirements.
• Ensure services are designed for scalability, resilience, and operational excellence.
• Collaborate with business stakeholders to gather requirements and translate them into service designs.
• Develop detailed service design packages, including SLAs, OLAs, capacity planning, security requirements, and performance metrics.
• Establish and maintain service architecture and design standards, ensuring alignment with industry best practices such as ITIL, COBIT, and TOGAF.
• Serve as a liaison between technical teams and business leaders, ensuring clear communication of service architecture and design decisions.
• Continuously review and optimize service designs to improve cost-efficiency, user experience, and reliability.
• Identify potential risks associated with service designs and propose mitigation strategies.

What are we looking for?

• Strong knowledge of ITIL service design and architecture frameworks (e.g., TOGAF, Zachman)
• Demonstrable experience in designing and delivering enterprise-grade IT services.
• Proficiency in identifying and addressing risks and inefficiencies in service designs.
• Proven ability to align service designs with organizational goals and long-term IT strategies.
• Experience with cloud platforms (AWS, Azure, GCP) and modern IT environments (e.g., microservices, containerization).
• Highly organized with the ability to multitask and effectively manage changing and competing priorities.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.