Service Architect & Designer

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We have an incredible opportunity to join us here at Phoenix Group as a Service Architect & Designer to join our Service Architecture Design & Transition Team.

Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with a mix of in-office and home working.

Flexible working: All roles are open to part-time, job-share, and other flexible arrangements. We will discuss your preferences and how they fit with business needs during the recruitment process.

Closing Date: 23/04/25

Salary and benefits: £55,100 – £75,000; 16% bonus up to 32%; private medical cover; 38 days annual leave; excellent pension; 12x salary life assurance; career breaks; income protection; 3 volunteering days; and more.

Who are we?

We aim to be the best place any of our 6,600 colleagues have ever worked.

We are the UK’s largest long-term savings and retirement provider, offering products across brands like Standard Life, SunLife, Phoenix Life, and ReAssure. About 1 in 5 UK residents has a pension with us. As a FTSE 100 company, we are committed to transitioning to net zero by 2050 and beyond.

The role

The Service Architect and Designer is responsible for the strategic planning, design, and governance of IT services to meet business needs and align with organizational goals. This role connects business requirements with technical implementation, ensuring services are well-architected, scalable, and efficient throughout their lifecycle.

Key responsibilities include:

1. Designing and documenting IT services, including infrastructure, applications, and support components, ensuring they meet requirements.
2. Ensuring services are designed for scalability, resilience, and operational excellence.
3. Collaborating with stakeholders to gather requirements and translate them into service designs.
4. Developing detailed service design packages, including SLAs, OLAs, capacity planning, security, and performance metrics.
5. Maintaining service architecture and design standards aligned with industry best practices like ITIL, COBIT, and TOGAF.
6. Acting as a liaison between technical teams and business leaders to communicate service architecture decisions.
7. Reviewing and optimizing service designs to improve cost-efficiency, user experience, and reliability.
8. Identifying risks in service designs and proposing mitigation strategies.

What are we looking for?

• Strong knowledge of ITIL, TOGAF, Zachman frameworks.
• Experience designing and delivering enterprise-grade IT services.
• Ability to identify and address risks and inefficiencies.
• Proven track record in aligning service designs with organizational goals and IT strategies.
• Experience with cloud platforms (AWS, Azure, GCP) and modern environments (microservices, containerization).
• Highly organized with the ability to multitask and manage changing priorities.

We want to hire the whole version of you.

We are committed to diversity and inclusion. If your experience differs from the advertised requirements but you believe you can add value, we’d love to hear from you.

If you need adjustments in the recruitment process, please let us know so we can support you.