Service Architect

JR United Kingdom; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading UK energy provider is seeking a Service Architect to support their observability initiatives. This role involves designing and implementing an Observability Operating Model to enhance service integration across business units. The ideal candidate will demonstrate extensive experience with observability tools, automation, and effective stakeholder engagement skills.

Qualifications

• Proven experience implementing observability models in large enterprises.
• Strong understanding of observability tools.
• Excellent documentation and governance skills.

Responsibilities

• Design a scalable Observability Service using existing tools.
• Define KPIs and controls to support BAU handover.
• Integrate AIOps into observability architecture.

Skills

ServiceNow

AIOps

Automation

Stakeholder Engagement

Tools

Elastic Cloud

BMC Helix

NetScout

Job description

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Job Title: Service Architect
Location:Glasgow Hybrid 2/3 days per week on site
Type: Contract
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities

• Design a scalable, production-ready Observability Service using existing tools
• Define operational processes, KPIs, SLAs, and controls to support BAU handover
• Integrate automation and AIOps into observability architecture
• Collaborate with IT security to address risk and compliance (CAF)
• Develop onboarding processes for observability in new apps and infrastructure
• Assess and improve current service integration and governance processes

Requirements

• Proven experience implementing observability operating models in large enterprises
• Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
• Knowledge of AIOps, automation, and enterprise service design
• Excellent documentation, stakeholder engagement, and governance skills

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