Service Architect

ZipRecruiter; Marlow; Hybrid; GBP 64,000 - 74,000; Full time

Job summary

A leading technology organization is seeking a Service Architect to enhance service processes, ensure operational excellence, and support both internal and customer engagements. The successful candidate will document services, manage service governance, and drive process improvements. This hybrid role in Marlow offers a competitive salary and excellent benefits, making it a strategic opportunity for experienced professionals.

Benefits

Bonus for successful referrals up to £1,000

Excellent benefits package

Qualifications

• Proven experience in Service Architecture or Service Design.
• Solid understanding of service tooling and operational workflows.
• Experience in service operations and transformation.

Responsibilities

• Design and document service processes, including RACI models.
• Define and coordinate service workflows and tooling integrations.
• Drive service improvements and maintain design output quality.

Skills

Service Architecture

Stakeholder Engagement

Contract Analysis

Process Design

Service Operations

Education

ITIL v4 Certification

Lean Six Sigma Certification

Job description

Job Description

Service Architect
Marlow - Hybrid (2 Days Onsite)

Up to £64,000 + Bonus + Excellent Benefits

VIQU have partnered with a leading technology organisation that are looking for an experienced Service Architect. This is a key role focused on designing and shaping service processes across the organisation, ensuring consistency, compliance, and operational excellence for both internal transformation initiatives and customer engagements. The successful Service Architect will play a critical role in how services are defined, documented, and introduced into live operation.

Key Responsibilities of the Service Architect:

• Design and document service processes, including RACI models and supporting collateral, aligned to contract and operational requirements
• Define and coordinate service workflows, interfaces, and tooling integrations with internal teams and customers
• Support governance, compliance, and service introduction activities, ensuring readiness across all functions
• Drive service improvements by identifying enhancements in process, tooling, and delivery models
• Represent Service Architecture across internal transformation initiatives and selected customer engagements
• Maintain consistency and quality of service design outputs, while building strong relationships across technical and non-technical teams

Experience Required of the Service Architect:

• Proven experience in Service Architecture or Service Design, ideally within an MSP or Channel Partner
• Strong background in service operations, transformation, or development, with experience aligning services to contract deliverables
• ITIL v4 certification essential; Lean Six Sigma, SIAM or Agile exposure advantageous
• Skilled in stakeholder engagement, contract analysis, and producing clear, well-structured documentation
• Able to manage competing priorities, work independently, and remain detail-focused in a fast-paced environment
• Solid understanding of service tooling, operational workflows, and systems integration

Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

Service Architect
Marlow - Hybrid (2 Days Onsite)

Up to £64,000 + Bonus + Excellent Benefits