Service Architect

UBDS Digital; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Training opportunities

Private medical cover

Discretionary bonus

25 days holiday + birthday + work ann.

Pension scheme

Death in service cover

Job summary

UBDS Group is seeking a highly experienced Service Architect to work across government client accounts, defining and sustaining high-quality, authoritative service models in line with CSDM and Enterprise Architecture standards.

You will drive CMDB governance, service mapping and dependency models, embed data quality controls, and collaborate with cross-functional stakeholders within a federated operating model to ensure scalable, reliable service data.

Qualifications

• Proven experience in a Service Architect or similar role within complex environments.
• Expertise in CSDM-aligned service modelling and CMDB governance.
• Experience delivering service mapping and dependency modelling.
• Ability to work in federated operating models and influence stakeholders.

Responsibilities

• Design and implement service models aligned to CSDM across the organisation.
• Establish CMDB governance frameworks with policies and controls.
• Lead service mapping initiatives and define end-to-end relationships.
• Ensure alignment with EA standards and strategic roadmaps.
• Embed service modelling in agile delivery cycles and review governance.

Skills

Service modelling

CMDB design

Stakeholder management

Agile delivery

Data governance

Tools

ServiceNow

Job description

Description

UBDS group is seeking a highly experienced Service Architect to work across key government client accounts, taking responsibility for defining, governing and sustaining high-quality, authoritative service models. The role will focus on the design and implementation of Common Service Data Model (CSDM)-aligned service structures, ensuring alignment with Enterprise Architecture (EA) principles and client-specific governance standards.

Working within a federated operating model, the Service Architect will collaborate with cross-functional stakeholders to establish robust Configuration Management Database (CMDB) practices, service mapping capabilities, and dependency models. The role also emphasises embedding data quality assurance, governance controls and agile delivery practices to ensure service data remains accurate, reliable and fit for purpose.

Key Responsibilities

• Design and implement service models aligned to the Common Service Data Model (CSDM), ensuring consistency and scalability across the organisation.
• Establish and maintain Configuration Management Database (CMDB) governance frameworks, including policies, standards and controls.
• Lead service mapping initiatives, defining end-to-end service relationships and dependencies across business and technology layers.
• Ensure alignment of service models with Enterprise Architecture (EA) standards and strategic roadmaps.
• Engage effectively with stakeholders across a federated operating model, influencing adoption of service modelling best practice.
• Define and implement data quality assurance processes to ensure accuracy, completeness and integrity of service and configuration data.
• Apply governance controls to manage and sustain authoritative data sources within the CMDB and associated systems.
• Support agile delivery teams by embedding service modelling practices within iterative development cycles.
• Validate and continuously improve service models through regular reviews, audits and stakeholder feedback.
• Provide subject matter expertise on service architecture, configuration management and service data governance.

Requirements

• Proven experience in a Service Architect or similar role within complex, enterprise-scale environments.
• Demonstrable expertise in Common Service Data Model (CSDM)-aligned service modelling.
• Strong background in Configuration Management Database (CMDB) design, governance and administration.
• Experience delivering service mapping and dependency modelling across integrated technology landscapes.
• Experience working within federated operating models and influencing diverse stakeholder groups.
• Track record of implementing data quality frameworks and governance controls.
• Experience working within agile delivery environments.

Technical Skills

• In-depth knowledge of service modelling frameworks and best practice.
• Strong understanding of Enterprise Architecture (EA) principles and integration with service models.
• Expertise in CMDB platforms (e.g. ServiceNow or equivalent).
• Knowledge of data governance, data quality management and control frameworks.
• Ability to design and interpret complex service dependency models.

Certifications (Desirable)

• ITIL (Information Technology Infrastructure Library) certification, preferably ITIL 4.
• ServiceNow Certified Implementation Specialist (CIS) or equivalent.
• TOGAF (The Open Group Architecture Framework) or other Enterprise Architecture certification.
• SC Clearance is preferred

Benefits

Why people choose to grow their careers at UBDS Group

Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability.

UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.

Employee Benefits

• Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
• Private medical cover for you and your spouse/partner, offered via Vitality
• Discretionary bonus based on a blend of personal and company performance
• Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
• Electric Vehicle leasing with salary sacrifice
• Contributed Pension Scheme
• Death in service cover

About UBDS Group

At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.