Service Architect

EarthStream Global; Glasgow; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading UK energy provider is seeking a talented Service Architect to transform its observability tools into a production-ready service. This contract role requires a strong understanding of AIOps, automation, and service design, plus the ability to collaborate across teams for effective governance and risk management. The position offers a hybrid working model based in Glasgow, requiring 2-3 days on site each week.

Qualifications

• Proven experience in large enterprises.
• Strong knowledge of AIOps and automation.
• Expertise in enterprise service design.
• Excellent governance and stakeholder engagement skills.

Responsibilities

• Design and implement a scalable observability service.
• Define operational processes, KPIs, and SLAs.
• Integrate automation into observability architecture.
• Collaborate with IT security for compliance.
• Enhance service integration and governance.

Skills

Implementation of observability operating models

Understanding of observability tools

Knowledge of AIOps

Documentation skills

Stakeholder engagement

Governance skills

Tools

Elastic Cloud

BMC Helix

NetScout

ServiceNow

Job description

Job Title: Service Architect
Location:Glasgow Hybrid 2/3 days per week on site
Type: Contract
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities

• Design a scalable, production-ready Observability Service using existing tools
• Define operational processes, KPIs, SLAs, and controls to support BAU handover
• Integrate automation and AIOps into observability architecture
• Collaborate with IT security to address risk and compliance (CAF)
• Develop onboarding processes for observability in new apps and infrastructure
• Assess and improve current service integration and governance processes

Requirements

• Proven experience implementing observability operating models in large enterprises
• Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
• Knowledge of AIOps, automation, and enterprise service design
• Excellent documentation, stakeholder engagement, and governance skills