Service Architect

Thebusinessyear; Farnborough; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Service Architect to join their Service Management team. This role is pivotal in designing user-centric service solutions that align with customer requirements and operational goals. You will leverage your expertise in ITIL frameworks and service delivery concepts to create effective service designs and manage transitions to live production. The ideal candidate will possess strong stakeholder management skills and a deep understanding of enterprise IT technologies. Join a collaborative culture that values innovation and work-life balance while making a meaningful impact in the technology landscape.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible Benefits

Gym Memberships

Cycle to Work Scheme

Qualifications

• Experience in designing end-to-end service solutions in large scale environments.
• Strong knowledge of ITIL frameworks and their practical implementation.

Responsibilities

• Responsible for delivering service architecture that meets customer needs.
• Collaborate with project management to ensure timely service delivery.

Skills

Service Delivery Concepts

Service Management Frameworks (ITIL)

Stakeholder Management

Service Design

Operational Understanding of Service Supply Chains

Client Relationship Management

Agile Development Methodologies

Financial Management

Education

ITIL Certification

Tools

ITSM Tooling Technologies

Cloud-based Service Architecture

Job description

Location:Farnborough, with flexibility to work from home dependent on business demands

We’re ready for you to unleash your potential!

The Role:

The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers.

The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be responsible for the delivery of cost-effective service solutions that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service eco-system

What will I be doing?

The Service Architect will be responsible for varied deliverables across the Programme;

Bids & Proposal

• Producing Service Management responses for proposals and being the Service Lead on proposals for in-contract changes, or being a Service Architect in support of the Service Lead (i.e. deputy).
• Delivering an overall service architecture that meets the needs of the customer and Leidos strategy.
• Working with the Project Lead (Programme or Project Manager) to develop an implementation plan to deliver the service architecture in line with overall customer and programme timelines.

Service Design

• All aspects of Service Design, creating Service Design Packs (SDPs), Service Management Processes and using Service Delivery patterns and common sub-processes to support solution development.
• Collaborating with Lead Architect and Lead Engineer to develop Service Management architecture
• Collaborating with Programme or Project Management to lead on service elements of delivery to enable the transition the service into live production.
• Identifying and managing service risks, dependencies and issues appropriately aligned to the Service Delivery Plan.
• Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.
• Providing designs contributing to the ITIL capabilities e.g. monitoring dashboards
• Defining and documenting Service Models e.g. Capacity Planning

Service Implementation

• Reporting into the role of the Service Owner to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos strategy.
• Liaising with Programme Management, Service Delivery and customers to assure delivery of quality service products on time and to budget.
• Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
• Supporting transformation of the customer organisation to an ITIL based model.
• Championing Service Management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000.
• Identifying areas of improvement.
• Establishing CSI mechanisms for the life of the service.
• Identification and management of obsolescence risk

What does Leidos need from me?

To be successful in this role you will have experience in designing full end-to-end service solutions in large scale enterprise environments.

You will need good understanding of enterprise IT technologies infrastructure components and business processes and be highly experienced and qualified in service management frameworks (ITIL) and their practical implementation.

You will be experienced in large scale outsourcing bid responses, particularly government model contract.

The Service Architect must have:

• A detailed knowledge of Service Delivery concepts and techniques.
• A strong operational understanding of service supply chains.
• Experience of Service Design for major IT systems and services.
• Experience of supporting new business development activities and creating value propositions around our service portfolio.
• The ability to write coherent, concise, and readable service oriented design documentation.
• Providing input to the customer demand process to facilitate submission of high-quality achievable proposals.
• Strong stakeholder management and interpersonal skills, interfacing/presenting to director level.
• Experience of developing service based process and procedures in a commercial environment.
• Experience of driving through service improvement activities.
• Understanding of how technology, process, tools and people combine together to provide effective solutions.
• Experience in selecting and applying Service Management principles, policies and techniques in client operational environments.
• The ability to work under pressure and to deadlines; with a flexible and pragmatic approach.
• Experience of working in a matrix management environment.
• Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.
• Excellent verbal communication skills including presenting.
• Client Relationship Management - Build effective relationships with client team at all levels.
• Understanding of SecDevOps function and agile development methodologies.
• Experience of the development of complex IT services including customer liaison management.
• Experience and knowledge of financial management, cost centre control and project planning and delivery.
• Experience of developing SLAs and operational procedures in a commercial environment.
• Good strategic planning and organisational skills.
• Excellent leadership and people management skills - Good team builder and leader.

It is desirable for the Service Architect to have:

• Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences.
• An understanding of Service integration and management (SIAM) methodologies.
• An awareness of ITSM Tooling technologies and how they can be used and configure to best serve our customers.
• Experience in Cloud based Service Architecture
• Experience working in Government contracts
• Experience of working within the SAFE framework
• Experience of ISO 20000

KEY QUALIFICATIONS

• ITIL (2011) v3 / 4 certification

Clearance Requirements:

• You will be required to gain UK SC (Security Clearance) for this role.
• To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You caninspirechange.

Collaboration:havingflexibilityto do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People:Leidosempowerspeople from every background to be themselves and gives you the tools to learn new skills byenabling growthwhilst developing. We believe that extraordinary people need opportunities to grow, tobe inspiredand to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.