Service Architect

Computacenter AG & Co. oHG; Colchester; On-site; GBP 60,000 - 85,000; Full time

Job summary

A global IT company seeks a Service Architect to enhance their Managed Services business. This role focuses on designing service solutions within the enterprise sector, requiring extensive experience in IT managed services, strong communication skills, and the capacity to manage stakeholder interactions effectively.

Qualifications

• Extensive experience in IT enterprise / network managed services environments.
• Good knowledge of commercial tools and systems.
• Experience in building relationships and effective communication.

Responsibilities

• Develop creative solutions for managed services tenders.
• Manage designs independently and follow processes.
• Present and defend design solutions to stakeholders.

Skills

IT enterprise / network managed services

Communication skills

Presentation skills

Analytical thinking

Tools

Cost & pricing tools

Resource modelling

Job description

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Service Architect

Location: UK - Mobile England | Job-ID: 214179 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

We are looking for a Service Architect to join our Customer Service Design function.

The Customer Service Design (CSD) team architects all of Computacenter’s Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise.

Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills.

As part of the Service Architecture team, your work will be vital in growing Computacenter’s Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.

What you’ll do

• Develop and detail creative solutions for managed services tenders in the enterprise area (primarily network services) that inspire your customers and colleagues
• Independently manage designs within your services and follow prescribed processes to jointly create a coherent solution design
• Present and defend your design Computacenter internally and also in customer proposal presentations or negotiations, maintaining close contact with your stakeholders
• You design portfolio-aligned solutions, together with our sales teams, partners, and service units across our company.
  

What you’ll need

• Extensive experience with IT enterprise / network managed services environments and good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools, resource modelling
• Experience with integrating network and security services with remote and onsite operations into a consistent service solution
• Demonstratable experience building relationships and partnerships with communication and presentation skills, with the ability to present at internal and external audiences
• In addition to a high level of personal responsibility, analytical thinking and the ability to prioritise own workload and you follow prescribed processes and are collaborative and open to change
  
  

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.