Service and Selling Coach

John Lewis Partnership; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Service & Selling Coach to enhance customer service excellence. In this pivotal role, you will conduct engaging training sessions, provide constructive feedback, and support Partners in developing their skills. Your creativity in delivering training will cater to diverse learning styles, ensuring every Partner is equipped to offer exceptional service. This full-time position requires flexibility across various shifts, including evenings and weekends. Join a team dedicated to delivering unparalleled service that fosters customer loyalty and trust.

Qualifications

• Confident in delivering training and coaching in various styles.
• Good computer skills for facilitating training on different systems.

Responsibilities

• Conduct engaging training sessions for Partners to improve service skills.
• Provide constructive feedback to aid personal development.

Skills

Coaching and Training

Customer Service

Computer Skills

Time Management

Tools

Workday

One Place Learning

PDW

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

Key Responsibilities

Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role. On a day-to-day basis, you'll be responsible for:

1. Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
2. Providing Partners with constructive feedback to help their personal development.
3. Being creative in the way you deliver training to cater for different learning styles.
4. Planning and delivering inductions for new Partners.
5. Delivering and supporting technical training which will be needed while working on the shop floor (for example; headsets, devices, apps, new learning platforms, etc.).
6. Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.

Essential Skills/Experience You'll Need

1. Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
2. Good computer skills enabling you to facilitate and produce training on different systems.
3. Great customer service skills.
4. Experience of working in a customer-facing selling/retail environment.
5. Ability to plan and prioritise own time and workload.

Desirable Skills/Experience You May Have

1. Previous experience working as part of a team.
2. Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
3. Stakeholder management to build relationships with colleagues and subject matter experts.

As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.

You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.

Full Time Work (37.5 hours per week) across seven days to include early starts, late finishes, evenings, and weekends.