Service and Selling Coach

ENGINEERINGUK; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Service & Selling Coach to enhance customer service excellence in their retail environment. This role involves training and coaching Partners, fostering a culture of exceptional service that builds customer loyalty. The ideal candidate will have strong coaching abilities, excellent customer service skills, and experience in a retail setting. Join a supportive and inclusive team dedicated to innovation and retail excellence, where your contributions will make a significant impact on the customer experience.

Qualifications

• Experience in delivering coaching and training in various styles.
• Strong customer service skills with a background in retail.

Responsibilities

• Conduct training sessions to enhance service and selling skills.
• Provide feedback for personal development and plan inductions.

Skills

Coaching and Training

Customer Service

Computer Skills

Time Management

Tools

Workday

One Place Learning

PDW

Job description

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View more categories View less categories Sector Information Advice and Guidance Role Specialist Contract Type Permanent Hours Full Time

About the role

As a Service & Selling Coach in one of our John Lewis shops, you'll help deliver exceptional service that sets us apart. You'll use your expertise to train and coach Partners, equipping them with the tools to provide the renowned John Lewis service, fostering customer loyalty and trust.

Key Responsibilities

• Conduct engaging training and coaching sessions for Partners, both group and individual, to enhance service and selling skills.
• Provide constructive feedback for personal development.
• Innovate training delivery to accommodate different learning styles.
• Plan and deliver inductions for new Partners.
• Support technical training for shopfloor tools and platforms, such as headsets, devices, apps, and learning platforms.
• Keep your own skills and knowledge up to date to champion excellent service standards.

Essential skills/experience you'll need

• Confidence in delivering coaching and training in various styles, including peer feedback.
• Strong computer skills to facilitate and produce training content.
• Excellent customer service skills.
• Experience in a customer-facing retail environment.
• Ability to manage your time and workload effectively.

Desirable skills/experience you may have

• Experience working as part of a team.
• Knowledge of learning platforms such as Workday, One Place Learning, and PDW.
• Stakeholder management skills to build relationships with colleagues and subject matter experts.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, working together to build a supportive and inclusive environment where everyone can thrive.

We focus on retail excellence, innovation, and diversification, committed to price, quality, and service. We value kindness, respect, and individuality, fostering a workplace where everyone belongs.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity assessments.
• Early application is encouraged as vacancies may close early.
• We support flexible working arrangements, including flexible hours, job sharing, and shorter contracts. Discuss options with the hiring manager during your interview.

Company

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