Service and Sales Assistant

Yugo; Swansea, Cambridgeshire and Peterborough; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a friendly and enthusiastic Service and Sales Assistant to join their dynamic team in Swansea. In this exciting role, you will be the first point of contact for residents and visitors, utilizing your exceptional customer service skills to address queries and create a welcoming environment. You'll play a vital role in sales and marketing efforts while organizing engaging events for students. With a competitive salary and attractive benefits, this opportunity promises a rewarding experience in a vibrant setting. If you're passionate about making a difference and enjoy a varied workday, we invite you to apply and join a fantastic team!

Benefits

Annual discretionary bonus

5 weeks' annual leave

'YuDay' paid day off

Subsidised Health care

Employee assistant program

Cycle to work scheme

Social events

Qualifications

• Great customer service and communication skills are essential.
• Ability to manage multiple tasks with strong organizational skills.

Responsibilities

• Provide professional customer service to students and visitors.
• Organize social events and manage health and safety responsibilities.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Cultural Diversity Awareness

Education

Willingness to undertake training for Carbon Literacy

Tools

MS Office

Job description

Job Title

Service and Sales Assistant

Location : Location

UK-Swansea

Overview

• 40 hours per week
• Monday to Friday with occasional evening/weekend work during peak times
• £25,397 per annum
• Central Swansea

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Swansea.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will play a key role in our sales and marketing plans, keep our student database up to date, and use your creative ideas to organise fun and inclusive student events for our residents.

Responsibilities

Here's what you'll do:

• Provide a friendly and professional customer service to students living in the residences.
• Provide an effective first response to customer queries, complaints, issues, and incidents (e.g. power and water outages, fire alarm evacuations, etc.), resolving, escalating, and/or seeking support where necessary.
• Get involved in sales and marketing activity to ensure the residences are full and all marketing channels have been utilised to their full potential.
• Follow and implement all our operating procedures.
• Ensure that the safety and welfare of all our residents is always maintained.
• Organise and communicate social events for residents.
• Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.

Qualifications

Here's what you'll need:

• Great customer service and communication skills, able to effectively engage with people at all levels.
• Be super personable and have a genuine passion for engaging with people.
• Ability to be proactive with strong problem-solving skills.
• Be really organised and able to manage multiple tasks.
• Good working knowledge of MS packages.
• Resilience and adaptability, with great cultural diversity awareness.

Preferred:

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? You will also receive:

• Competitive salary with annual discretionary bonus.
• 5 weeks' annual leave.
• Additional 'YuDay' which is a paid day off every year to support your wellness journey.
• Subsidised Health care & employee assistant program.
• Cycle to work scheme.
• Social events and more!

If you are looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.