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Service and Installation Engineer

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Newcastle upon Tyne

On-site

GBP 30,000

Full time

30+ days ago

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An established industry player in healthcare is seeking a dedicated Service and Installation Engineer. This role involves the installation and maintenance of ceiling track hoisting systems and stair lifts, ensuring a customer-first approach. You'll be responsible for meeting daily service schedules, managing van stock, and participating in a 24/7 call-out rota. With a commitment to safety and quality, this position offers an exciting opportunity to make a difference in patient care environments while working with cutting-edge equipment. Join a team that values excellence and customer satisfaction in every service provided.

Van provided

Uniform provided

Tools provided

Salary sacrifice pension

Medicare

Highly experienced in mechanical and electrical skills.
Experience working in a patient care environment is essential.

Responsible for installation/removal of hoisting systems and stair lifts.
Ensure adherence to health and safety practices and guidelines.

Mechanical skills

Electrical skills

Customer service

Communication skills

Problem-solving

Experience in patient care environment

Part P electrical certification

Multi-meter

General hand tools

Smartphone PDA device

Job Description

We are looking for a Service and Installation Engineer to work with an industry-leading healthcare provider. You will be responsible for the Service/Repair and Installation/Removal of ceiling track hoisting systems and Stair Lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer-centric and empathetic approach to the end user.

Essential Duties include but are not limited to:

Continually support and develop a culture of the customer comes first attitude.
Ensure Health and Safety practices are continually followed.
Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
Responsible for meeting the daily service maintenance and repair schedule.
Weight testing equipment to Loler guidelines.
Completion of Field service visits via smart phone PDA device.
Managing van stock levels and consumables, always ensuring that the required stock levels are maintained in line with achieving a first-time fix.
Always adhere to Risk/Method Statements and contract Operating Procedures.
Effectively communicate/escalate issues to the back-office scheduling team, Assessor, or OT with a view to suggesting alternate installation methods and solutions.
Participate in the company 24/7/365 call-out rota and act as support in times of business need.
Undertaking minor electrical works in line with Part P electrical certification.
Completion of work via smart phone PDA device.
Rectification of snag/remedial works.

Education and Experience