Service and Account Manager

Search-Select LTD; East Devon; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Service Manager to spearhead Wholesale revenues through innovative sales strategies. This pivotal role involves managing key relationships with Domestic MVNO and Carrier customers, ensuring growth and retention of Wholesale revenues. The ideal candidate will possess a robust background in telecoms wholesale solutions, with a proven track record in sales management. Join a forward-thinking team where your expertise will drive success in a competitive market, and help shape the future of telecommunications. If you thrive in a fast-paced environment and are ready to make a significant impact, this opportunity is for you.

Qualifications

• 5+ years of sales and service management experience in telecoms.
• Technical knowledge of telecoms wholesale solutions and ICT technology.

Responsibilities

• Drive Wholesale revenues through MVNO, Broadband, Ethernet & IP sales.
• Manage Domestic MVNO and Carrier customers as key contact points.

Skills

Sales Management

Service Management

Telecoms Wholesale Solutions

C Level Engagement

Account Development Plans

Analytical Skills

Communication Skills

Job description

Our client seeks a Sales and Service Manager to join their team.

Role Profile: The purpose of this position is to drive Wholesale revenues in CIIM primarily via MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. This will be achieved through the identification, qualification, implementation and delivery of new business propositions in the global marketplace. You will utilize global assets and expertise, together with leveraging the business advantages that we can provide as a Domestic Wholesale operator. They will seek to ensure that the business becomes a trusted partner of clients thus securing the position as a key supplier to their businesses by:

• Account and Service Managing Domestic MVNO customers and acting as a key point of contact.
• Account and Service Managing allocated Carrier customers and acting as a key point of contact.
• Grow and Retain Wholesale revenues in line with Quarterly and Annual Targets.
• Identify and target new Wholesale customers and markets.
• Develop a lead generation strategy and routes to market.
• Collaborate with internal stakeholders to meet and exceed customer needs.
• This is a key role within the business, with high expectations to deliver growth revenue in a competitive, ever-changing market.

Key Skills and Experience:

• Experienced and successful sales and service management professional with at least five years' experience
• Technical and commercial experience of telecoms Wholesale solutions and propositions in conjunction with being knowledgeable of wider ICT technology and solutions.
• Experience at C Level engagement
• Create and manage Account Development Plans (ADPs)
• A high level of sales ability with a strong desire to hit and exceed targets
• General product and project management skills
• Flexibility with regards to hours of work
• Excellent written and oral communication skills
• Strong analytical and decision-making skills

Contact the team for a full job description or Register to find out more.

Quote job ref: 15745

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