Service Analyst – Participant Management & Data Insights

Elexon; Greater London; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Bonus

Private medical insurance

Pension scheme

Hybrid London office

Job summary

Elexon’s Settlement Services team in London is seeking a Service Analyst – Participant Management (Grade 9) on a 12-month fixed-term contract to support the Participant Management customer journey.

You’ll provide advice, support and training to customers, analyse operational data and help deliver service and product changes while expanding your knowledge of the BSC and GB electricity market.

The role offers hybrid working with 2 days in the London office and a salary of £47,750 plus benefits.

Qualifications

• Interest in developing knowledge of the Balancing and Settlement Code (BSC) and BSC processes.
• Proactive approach to taking ownership of tasks and seeing them through to successful resolution.
• Strong customer service and stakeholder engagement skills.
• Good written and verbal communication skills.
• Ability to explain complex information clearly and adapt your communication to different audiences.
• Good attention to detail across both written and numerical work.
• Strong organisation skills and the ability to manage a varied workload while maintaining quality.
• A positive, collaborative approach and the ability to work effectively as part of a team.
• Confidence using Microsoft Excel, Word and PowerPoint.
• An interest in developing skills in data analysis, coding and data visualisation.
• A willingness to learn, take ownership and adapt to changing priorities.

Responsibilities

• Provide advice, support, guidance and training to customers and stakeholders.
• Develop strong subject matter knowledge across relevant BSC products, services and processes.
• Research the BSC and supporting documents to build your understanding of industry rules and obligations.
• Follow operational processes, procedures and obligations accurately.
• Monitor operational data and risks, identifying potential issues promptly.
• Investigate issues, identify root causes and support their resolution.
• Develop your skills in data analysis, modelling and visualisation.
• Produce and present analysis, reporting, recommendations and commentary to panels, committees and other stakeholders.
• Coordinate the validation and maintenance of key operational data.
• Support the delivery of service and product changes.
• Build strong relationships with customers, colleagues and external vendors.
• Resolve customer service queries and keep customers informed of relevant industry developments.
• Develop, review and improve operational processes and procedures.
• Identify and implement opportunities for continuous service improvement.
• Create and maintain process documentation and knowledge management content.

Skills

Customer service

Stakeholder engagement

Data analysis

Data visualisation

Excel

Word

PowerPoint

SQL

Power BI

Tools

Power BI

SQL

Excel

PowerPoint

Job description

Elexon’s Settlement Services team in London is seeking a Service Analyst – Participant Management (Grade 9) on a 12-month fixed-term contract to support the Participant Management customer journey.

You’ll provide advice, support and training to customers, analyse operational data and help deliver service and product changes while expanding your knowledge of the BSC and GB electricity market.

The role offers hybrid working with 2 days in the London office and a salary of £47,750 plus benefits.