Service Analyst - Mobile Migration

Pontoon; Chester; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading financial consultancy in Chester is seeking a Service Analyst to support mobile migration efforts. This role involves data analysis, stakeholder collaboration, and improvement initiatives. Ideal candidates have mid-level experience in the Financial Services sector and a degree-level education. Join a culture that values diversity and inclusion.

Benefits

Inclusive workplace culture

Support for personal adjustments

Qualifications

• Experience in an analytical role within the Financial Services sector.
• ITIL V4 Qualification is preferred.

Responsibilities

• Produce insightful reports supporting user migrations.
• Collaborate with stakeholders for deployment planning.
• Analyze data for relationship management outputs.
• Assist in planning customer engagement sessions.
• Conduct incident and ticket analysis for improvements.
• Manage and prioritize reporting requests.
• Update end-user and service desk materials.
• Work with AI Assistant for support flows.
• Collaborate on improvement initiatives.

Skills

Problem-solving abilities

Process definition and optimization

Data analysis tools proficiency

Presentation skills

Stakeholder engagement skills

Education

Degree-level education or equivalent

Tools

MS Excel

MS Access

MS SQL Server

MS PowerPoint

Job description

Service Analyst - Mobile Migration

Location: Chester/Hybrid
Contract Length: 12 Months initially
Daily Rate: From 350.00 (via Umbrella Company)
Working Pattern: Monday to Friday, 3 days in the office, standard office hours

Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and detail-oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you!

About the Role:

As a Service Analyst, you will play a critical role in supporting the migration of mobile MDM. You'll work alongside an established team, engaging with stakeholders and driving the success of over 130k migrations to a next-gen platform. Your contributions will help shape the future of mobile services within the organization!

Key Responsibilities:

• Reporting: Produce insightful reports to support risk and compliance activities related to user migrations and corporate mobile device lifecycle management.
• Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process.
• Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management.
• Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager.
• Incident Analysis: Conduct periodic incident and aged ticket analysis to identify trends and improvement opportunities.
• Ad Hoc Reporting: Manage business reporting requests, empowering the business to self-serve based on reporting needs.
• Knowledge Management: Review and update end-user and service desk material for clarity and effectiveness.
• Collaboration: Work with the company-owned AI Assistant support tool to enhance support flows during the migration effort.
• Backlog Management: Collaborate with supporting teams to manage and prioritize improvement initiatives.

What We're Looking For:

• Experience: Mid-level experience in an analytical role within the Financial Services sector.
• Education: Degree-level education or equivalent work experience.
• ITIL V4 Qualification is preferred.

Essential Skills:

• Strong problem-solving abilities with a logical mindset.
• Expertise in process definition and optimization (e.g., Visio, BPMN 2.0).
• Proficiency in data analysis tools (e.g., MS Excel, MS Access, MS SQL Server).
• Excellent presentation skills (e.g., MS PowerPoint).
• Strong stakeholder engagement skills, both upwards and downwards.

Why Join Us?

Our client is dedicated to creating a diverse and inclusive workplace where every employee is valued for their unique strengths and perspectives. They believe in treating all employees with respect, fostering a culture where individuals can thrive both at work and at home.

Ready to Make an Impact?

If you're excited about this opportunity, we'd love to hear from you! Please apply with your up-to-date CV, ensuring it reflects the skills and experience outlined above.

Note: If you haven't heard from us within 48 hours, your application may not have been successful this time, but we may keep your details on file for future opportunities.

Join us in making financial lives better through every connection!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.