Service Analyst-ICT

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public services organization in Manchester is seeking an enthusiastic IT Service Desk Analyst to join their ICT team. The role involves supporting approximately 440 staff, logging and resolving ICT issues, and delivering outstanding customer service. Ideal candidates will have strong communication skills, ITIL experience, and a methodical approach to problem-solving. Applications are open until 10am on July 16th.

Qualifications

• Passion for customer service with fantastic communication skills.
• Experience of working in an ITIL aligned support environment.
• Good planning and organisational skills.

Responsibilities

• Logging, resolving, and escalating ICT related issues and queries.
• Dealing with enquiries raised over the telephone, self-service, or face to face.
• Ensuring all requests are captured and resolved to the highest quality.

Skills

Customer Service

Communication skills

ITIL Experience

Organisational skills

Problem-solving

Job description

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

We are looking for an enthusiastic IT Service Desk Analyst, with front line experience of end user support to join our ICT team.

Reporting to the Lead ICT Service Manager, you will be responsible for logging, resolving and escalating a range of ICT related issues and queries. Serving approximately 440 staff across our Manchester and London offices as well as remote workers.

You will deal with enquiries raised over the telephone, self-service or face to face ensuring all requests are captured and progressed and resolved to the highest quality.

You will have:
•A passion for customer service with fantastic communication skills.
•A friendly and enthusiastic manner and a commitment to quality service.
•Experience of working in an ITIL aligned support environment.
•A good knowledge of technology and a methodical approach to fixing issues.
•Previous experience of working in a customer-focused service provider environment.
•Good planning and organisational skills.
•The ability to meet targets and deadlines.
•Experience of working with third party suppliers.

How to apply

Please submit your CV and supporting Statement by 10am on the 16th of July

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)

Stay updated

Subscribe to our mailing list for regular updates about our work.