Service Analyst

FCDO Services; Ovingdean; On-site; GBP 30,000 - 45,000; Full time

Job summary

A government services organization in the UK seeks a skilled individual for service analysis roles, focusing on data management, reporting, and collaboration with diverse teams. Candidates should possess strong Excel skills, proficiency in SharePoint, and excellent communication abilities. This position offers competitive salary, generous benefits, and a supportive work environment with training and development opportunities.

Benefits

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym

Access to training opportunities

Qualifications

• Strong experience with Excel for data analysis, manipulation, and presentation.
• Proficiency with SharePoint and the Microsoft Office suite.
• Ability to manage workload, prioritise tasks, and meet deadlines in a fast-paced environment.
• Excellent communication skills to interact with colleagues and stakeholders.

Responsibilities

• Provide high quality service analysis for customers around the world.
• Assist with the creation and maintenance of service documents.
• Produce reports and contribute to service management activities.
• Support Service Assurance in the development and ongoing management of procedures.

Skills

Excel data analysis

SharePoint proficiency

Effective communication

Workload management

Tools

Microsoft Office suite

Job description

Overview

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and more. Our Digital and Data technology team are at the forefront of digital innovation, providing best-in-class solutions for our clients and supporting a data-driven future for the UK government. We create bespoke, secure software, offer programme and application support, and move servers to the Cloud for government partners. We’re looking for you to join our team and contribute to these efforts.

Responsibilities

• Provide high quality service analysis for customers around the world.
• Assist with the creation and maintenance of service documents and the research/investigation of management information from regional delivery teams.
• Produce reports, compile data, and contribute to service management activities such as identifying risks and issues.
• Support Service Assurance in the development and ongoing management of change, risk, and request procedures.
• Operate and support service management toolsets, track improvement activities, and maintain records such as skills matrices and workforce plans.
• Perform a range of day-to-day administrative tasks to support the service management function.
• Use specialist computer skills to analyse, manipulate, and present data in Excel; utilise SharePoint and other Microsoft Office applications.
• Work in a fast-paced environment, manage and prioritise workload, meet deadlines, and communicate effectively with a diverse range of colleagues and stakeholders.
• Support a multi-skilled Service Management team and contribute to producing information for Board packs; help streamline and improve processes and draft professional/technical documents.

Requirements

• Strong experience with Excel for data analysis, manipulation, and presentation.
• Proficiency with SharePoint and the Microsoft Office suite.
• Ability to manage workload, prioritise tasks, and meet deadlines in a fast-paced environment.
• Excellent communication skills to interact with colleagues and stakeholders.
• Experience with a multi-skilled Service Management team and producing information for Board packs is desirable; ability to streamline processes and draft professional documents is advantageous.

Benefits

• Competitive salary and generous holiday entitlement.
• Civil Service Pension.
• Access to training and development opportunities.
• On-site gym, nursery, café, and restaurant.
• Interest-free loans on season tickets and bikes.

Security and Vetting

Every colleague must be security cleared before joining. If successful, you will undergo our vetting process to achieve Developed Vetting (DV) clearance. More information is available at fcdoservicescareers.co.uk/how-to-apply/.

Additional Information

To find out more about benefits and our organisation, please visit fcdoservicescareers.co.uk. We are proud to be a Disability Confident and Carer Confident employer, welcoming a diverse range of skills, backgrounds, and identities.