Service Analyst

MONSOON; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A retail company in London is seeking a Service Analyst to support the Island Pacific Buying and Merchandising software. In this role, you will manage system support, liaise with teams to resolve issues, and handle data interpretation tasks. The ideal candidate will have excellent communication skills and a positive attitude, with experience in IT within a retail environment. The company offers competitive benefits and a focus on inclusivity.

Benefits

23 days holiday with purchase options

Bonus day off after 6 months

Pension enrollment after 3 months

Life assurance

Flexible working approach

Early payday Friday finish

Generous staff discount up to 50%

Interest-free season ticket loans

Discounted gym membership

Additional discounts like Westfield

Qualifications

• Ability to explain complex logic to non-technical audiences.
• Build strong working relationships with internal and external stakeholders.
• Excited to work with data and translate it into actionable items.
• Positive attitude and ability to overcome obstacles.
• Plans and prioritizes effectively on multiple time frames.
• Maintains integrity and consistency in behavior.

Responsibilities

• Admin/support of the Island Pacific Buying and Merchandising software.
• Key contact for B&M users for support and training.
• Liaise with teams to resolve issues and review processes.
• Support full end-to-end IT success.
• Check and investigate order flow issues.
• Manage relationships with marketplace contacts.
• Support Product Owner on B&M projects and initiatives.
• Conduct systems testing and UAT testing.

Skills

Excellent communication skills

Attention to detail

Data interpretation

Problem-solving

Business acumen

Prioritization

Education

Experience in IT within a retail setting

Job description

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Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.

We are now looking for an Service Analyst to join our Technology team at Monsoon. This will be a business facing role, responsible for deliveringIsland Pacific Buying and Merchandising software and PIM and Onestock software support. The role will ensure accurate, smooth processing between systems.

What you will do as our Systems Analyst?

• Admin/Support of the Island Pacific Buying and Merchandising software
• Key contact for B&M users for support and training.
• Liaising with Merchandising/Buying/Brands teams to resolve issues and review processes
• Liaising with wider IT team to support full end-to-end IT success
• Checking and investigating any issues with order flow from own web and external sites
• Managing the relationship with key eternal marketplace contacts
• Become the SME for PIM web channel enrichment, liaising with web trade teams
• Supporting Product Owner on key B&M projects and initiatives
• Systems testing and UAT testing
• Covering IT support teams where needed

What you will need to succeed as our Systems Analyst?

• Excellent communicator with an eye for detail and the ability to explain complex logic to non-technical audiences.
• Builds strong working relationships with people of all levels from varying areas of the business, internal and external.
• Highly numerate and excited to work with data, interpreting the numbers and translating them into actionable items.
• Possesses a positive “can do” attitude and can think outside the box to overcome obstacles.
• Possesses a “business head” with a focus on profit.
• Plans and prioritises effectively on a short, medium and long term basis.
• Demonstrates a willingness to go above and beyond.
• Behaves consistently and with integrity always.
• Desirable: IT experience in a retail setting

What will we offer you in return?

• 23days holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months service
• A pension that you will be automatically be enrolled in after 3 months
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach
• Early pay day Friday finish
• A generous staff discount with up to 50% discount on our products
• Interest free season ticket loans
• Discounted gym membership at our on campus gym
• Additional discounts such as Westfield discount, Taste card membership etc.

If this all sounds great and you feel you are who we are looking for, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.