Service/Aftersales Manager

Purely Recruitment Solutions; Chippenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive company in Chippenham seeks a Service/Aftersales Manager to elevate customer service standards. In this role, you will oversee a team while managing operations, ensuring continuous improvements and compliance. The ideal candidate will possess automotive expertise and a passion for team success.

Benefits

Company EV Car

22 days holiday plus Bank Holidays

Qualifications

• Previous automotive experience is essential.
• Proven management and leadership skills.
• Passionate and dynamic attitude.

Responsibilities

• Manage staff, including service team and technicians.
• Ensure smooth running of the department.
• Implement training needs for all staff.

Skills

Customer focused

Relationship building

Management skills

Calm under pressure

Proactive attitude

Technological proficiency

Job description

Permanent

Full time (8.00am-6.00pm – Monday to Friday and every second Saturday until 12.30pm)

Salary is dependent on experience + OTE

We are excited to be assisting our client, an automotive company based in Chippenham, in recruiting a Service/Aftersales Manager to join their friendly team. As a Service/Aftersales Manager, you will be the heart of operations and will have full responsibility for delivering consistently excellent customer service and making sure that both the service, parts areas and workshop are maintained to the highest standards.

As well as this, responsibilities include (but are not limited to):

Duties:

• Managing staff including a service team and technicians
• Ensure smooth running of the department and looking at continuous improvement.
• Compliance with policies and procedures
• Assisting or covering for holiday/absences
• Identifying and implementing training needs for all staff

Requirements:

• Previous automotive experience is essential for this role
• Customer focused and relationship building
• Confident in computer use.
• Ability to work calmly under pressure
• You need to be proactive and take pride in what you do.
• Proven management and leadership skills
• Passionate and dynamic attitude who will share the energy and values of the business to contribute to their growing success
• 22 days holiday plus Bank Holidays – pro-rata in the first year.
• Company EV Car

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.