Service Advisor - Wigan

C&B Recruitment; Lancashire; On-site; GBP 34,000 - 38,000; Full time

Job summary

Une entreprise bien établie dans l'automobile recrute un Service Advisor pour rejoindre une équipe après-vente réussie. Le candidat idéal est axé sur le service client, capable de gérer les réservations, de maintenir une communication fluide et de maximiser les revenus grâce à la vente de services additionnels. Cette opportunité offre un excellent potentiel de gains et des possibilités de développement de carrière dans un environnement technique moderne.

Benefits

Company car scheme

Full pension scheme

Private healthcare plan

Ongoing training

Career progression opportunities

Employee rewards and bonus schemes

Supportive team culture

Qualifications

• Expérience en tant que Service Advisor ou similaire dans un environnement automobile.
• Permis de conduire britannique requis.
• Capacité à gérer les demandes et à communiquer efficacement.

Responsibilities

• Être le premier point de contact pour les clients du service.
• Gérer les réservations de service et les demandes client.
• Tenir à jour les dossiers clients et véhiculaires.

Skills

Customer Service

Communication

Technical Understanding

Organisational Skills

Attention to Detail

Job description

Earnings: GBP34,000 - GBP38,000 per year
Permanent Full-Time
Main Dealer Career Progression Training Provided

C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team.

This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment.

We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team.

Service Advisor Role and Responsibilities:

• Act as the first point of contact for service customers, providing a professional and friendly welcome.
• Manage customer service enquiries, bookings, and follow-ups both in person and over the phone.
• Accurately record service requests and vehicle requirements.
• Liaise with the workshop and technical teams to schedule work efficiently.
• Keep customers updated with progress and ensure a high level of communication throughout the service or repair process.
• Upsell additional products and services where appropriate to meet customer needs and maximise revenue.
• Ensure all work is completed to the highest customer satisfaction levels.
• Maintain accurate customer and vehicle records using the dealer management system.

Service Advisor Requirements:

• Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential.
• Strong customer service and communication skills.
• Good technical understanding of vehicle servicing and repairs would be beneficial.
• Ability to upsell additional products and services.
• Well-organised with excellent attention to detail.
• Team player with a proactive and positive attitude.
• Full UK Driving Licence essential.

Benefits:

• GBP34,000 to GBP38,000 per year depending on experience and performance.
• Company car scheme available.
• Full pension scheme.
• Private healthcare plan.
• Ongoing manufacturer and customer service training.
• Career progression opportunities within a growing dealership group.
• Employee rewards, bonus schemes, and recognition programmes.
• Modern, high-tech dealership environment.
• Supportive and professional team culture.

If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today!

For more information, please contact Ian Bowker at C&B Recruitment.

Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.