Service Advisor - Swindon

Silcom Recruitment Limited; Swindon; On-site; GBP 26,000 - 34,000; Full time

Job summary

A respected automotive dealership in Swindon is seeking a Service Advisor to join their aftersales team. The candidate will manage service bookings and ensure excellent communication with customers throughout their visits. Ideal candidates possess strong communication and organizational skills, along with experience in a customer-facing role within the motor trade. The position offers a basic salary of £26,500 with OTE of £34,000+. A full UK driving license is essential.

Benefits

Competitive salary

OT pay for Saturdays

Manufacturer training and development opportunities

Supportive team-oriented environment

Qualifications

• Experience as a Service Advisor or similar role within the motor trade.
• Familiarity with dealership systems is a bonus.
• Full UK driving licence is essential.

Responsibilities

• Manage incoming service and repair bookings.
• Provide timely updates and explanations to customers.
• Coordinate with the workshop team for job completion.
• Upsell additional services or maintenance work.
• Complete service-related admin duties.
• Maintain excellent customer satisfaction.

Skills

Strong communication skills

Organizational skills

Ability to work under pressure

Customer service experience

Tools

Kerridge/CDK

Job description

Overview

We have taken on an exciting position with a valued client, who are a long-standing and respected dealership based in Swindon, representing one of the UK's most recognisable automotive brands. With a strong reputation for customer care and a commitment to quality service, they work closely with both private and business customers to keep their vehicles and their businesses moving. They are now looking to strengthen their aftersales team with the appointment of a Service Advisor, someone who thrives in a customer-focused role and enjoys working in a fast-paced automotive environment. As a Service Advisor, you'll be the vital link between customers and the workshop. You'll manage service bookings, keep customers informed throughout their visit, and ensure that their experience is both smooth and professional from start to finish.

Key Responsibilities

• Managing incoming service and repair bookings
• Providing timely updates and explanations to customers regarding work required
• Coordinating with the workshop team to ensure accurate and efficient job completion
• Upselling additional services or maintenance work where appropriate
• Completing service-related admin duties such as invoicing and warranty claims
• Maintaining excellent standards of customer satisfaction and communication

About You

• Experience as a Service Advisor (or similar role within the motor trade)
• Strong communication and organisational skills
• Ability to work calmly under pressure and deliver top-tier customer service
• Familiarity with dealership systems (e.g. Kerridge/CDK) is a bonus
• Team-focused, professional, and proactive
• Full UK driving licence is essential

Package

• £26,500 basic salary, potential flexibility depending on experience.
• Realistic OTE of £34,000+
• Monday to Friday working hours (8:00am - 5:00pm)
• 1 in 3 Saturdays, paid as overtime
• CBS Car Scheme available
• Manufacturer training and personal development opportunities
• Supportive, team-oriented working environment

If you're a Service Advisor who's ready to take the next step in your career - we want to hear from you. Don't worry if your CV is out of date - please get in touch and we can work with you to do the rest. To apply for this role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher.