Service Advisor- Skoda Leeds

D.M.Keith Limited; Leeds; Hybrid; GBP 28,000 - 39,000; Full time

Benefits offered by this job

30 days holiday

Pension

Service discount

Eye test allowance

Cycle to work

Job summary

D.M.Keith Limited in Leeds is recruiting a Service Advisor to join Skoda Leeds within a family‑run business. You will deliver world‑class customer service, handle bookings into the workshop, and act as the first point of contact for customers seeking updates on their vehicles.

The role offers a basic salary of £27,825.50 with a realistic OTE up to £38,993.80 per year, a 2‑week rota, and generous benefits including 30 days holiday, pension, service discounts and eye‑test assistance.

Qualifications

• Customer-focused service experience is essential.
• Strong communication with customers and workshop teams.
• Able to work as part of a busy, target-driven service team.

Responsibilities

• Greet customers and provide world‑class service.
• Advise customers on vehicle issues and schedule bookings into the workshop.
• Maintain a positive first impression of the Service Department and update customers on progress.

Skills

Customer service

Communication

Teamwork

Job description

Leeds, United Kingdom | Posted on 01/09/2026

• Salary Basic of £27,825. 50+ OTE up to £38,993.80
• City Leeds
• Province West Yorkshire
• Country United Kingdom
• Postal Code LS10 1DY

Job Description

We are recruiting for a Service Advisor to join our team at Skoda Leeds.

This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.

We are looking for ambitious and driven individuals who are passionate in providing world‑class customer service. This role comes witha basic salary of £27,825.50 and a very easily achievable OTE of up to £38,993.80 per annum.

About the Business

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can‑do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

About You

You must be able to work as part of a team of Service Advisors in a busy, fast past and rewarding environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.

As a Service Advisor your duties will include dealing with all customers in a professional and prompt manner, portraying a positive first impression of the Service Department. Advising Customers on technical queries and issues they may have, you will be first point of contact for booking in vehicles into the workshop for work to be carried out informing customers of the progress of their vehicle.

To maintain a presentable appearance and hygiene, ensuring that work wear is regularly cleaned.

What we offer:

• 30 days holiday (Including Bank Holidays), increasing with length of service
• Pension Scheme
• Discount for servicing and repairs on your family and friend’s cars.
• £25 contribution to eye tests
• Cycle to work scheme.

Hours

2 week rota- week 1:

Mon- Fri 8:30am‑6:00pm

Week 2:

8:00am‑5:30pm

1 in 3 Saturdays 8:30am‑12:30pm

You must hold a current valid clean driving license.

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.