Service Advisor - Salisbury

DAF Trucks UK; Salisbury; On-site; GBP 30,000; Full time

Job summary

A leading commercial vehicle service provider in Salisbury is looking for a Service Advisor to enhance customer experience, ensuring efficient vehicle servicing. Responsibilities include liaising with customers, upselling services, and managing inquiries. Ideal candidates will have automotive knowledge and excellent attention to detail. Competitive salary and numerous employee benefits provided.

Benefits

Employee Assistance program

Pension Scheme

30 days holiday including Bank Holidays

Free parking

Career development pathways

Qualifications

• Experience in a busy customer service role is essential.
• Ability to handle customer queries and complaints professionally.
• Familiarity with warranty guidelines.

Responsibilities

• Liaise with customers via phone and email.
• Sales and upselling of service plans.
• Plan and schedule vehicle maintenance.

Skills

Knowledge of automotive systems

Ability to work independently

Attention to detail

Team player

Tools

Kerridge/PSA

Job description

We are delighted to offer an excellent opportunity to join the dynamic and growing team atAdams Moreyas aService Advisorat our Salisbury site.

This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!

Salary:£30,000 per annum

Working Hours:Monday to Friday 8.00 am to 5.00 pm, i.e. 45 hours per week, 30 minute lunch (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Liaising with customers on site, via phone and email.
• Liaising with customers in regard to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Selling service plans along with promotional accessories/programs etc.
• Invoicing and following manufactures warranty procedures.
• Handle customer queries and complaints professionally.
• Liaise with workshop technicians to ensure timely updates and job completion.
• Planning and scheduling customers vehicles to coincide with their maintenance plan.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.

Ideally, we are looking for:

• Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow warranty guidelines and how to accurately apply them.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Team player.

In return we’ll offer:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice(if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Adams Moreyitself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

Adams Moreyis a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network.

Be part of something big. Be part of DAF.#MadeForDAF

Mental Health First Aiders within the business

Free Flu jabs if you are ineligible through the NHS

Free eye test plus £70 contribution towards glasses for display screen user

Employee Discounts On A Range Of Products And Services

30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33

Free Independent mortgage advice service

Pension Scheme

Salary Sacrifice(if eligible)

Staff Events

Free parking

Cycle To Work Scheme

Career development pathways and training

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