Service Advisor, Porsche Centre Norwich

Lind Group Holding Company Ltd; Norwich; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Onsite Parking

Employee Assistance Programme

Bike to Work scheme

Life Assurance

Health Care scheme

Free eye tests

Job summary

Porsche Centre Norwich is seeking a Service Advisor to join our team. You will guide customers through repairs, liaise with Porsche Technicians and Parts Advisors, and help ensure a smooth journey from enquiry to collection.

Ideal candidates will have customer service experience in automotive retail, strong communication skills, and a passion for the Porsche brand. The role is based on-site at our Norwich centre with opportunities for development within the Lind group.

Qualifications

• Customer service experience in automotive retail or workshop.
• Good communication with customers and technicians.
• Knowledge of Porsche brand preferred, Kerridge (preferred) or similar CRM/DMS.

Responsibilities

• Exceed customer expectations from enquiry to collection.
• Advise customers on repairs with workshop input.
• Manage diary workflow and scheduling.
• Drive labour sales and hours sold targets.
• Represent Porsche brand with expertise and honesty.
• Maintain relationships with customers.

Skills

Customer Service

Team Player

Attention to Detail

Communication

Porsche knowledge

CRM/DMS experience

Tools

Kerridge DMS

Job description

As Porsche says, ‘people are the real engine’, and here at LIND, we agree. If you are passionate about delivering exceptional customer service and ready to transform your career, we are ready for you to become part of our success story.

A fantastic opportunity has arisen for a Service Advisor to join our award-winning team at Porsche Centre Norwich.

Representing one of the world's most prestigious car brands within state-of-the-art facilities across East Anglia and the South of England, the LIND team pride ourselves on providing a customer experience like no other.

This role is at the core of our customer satisfaction, building lasting relationships with new and existing customers, guiding and advising them on work needed on their vehicles and being with them every step of the way. Working in a dedicated and lively team, your focus will be on the customer journey, liaising with Porsche Technicians and Parts Advisors to advise customers on repairs and referring them to the most suitable technician. Your role will be an integral piece of the Porsche engine and the LIND family.

Responsibilities include but are not limited to:

• Exceeding customers expectations through every step of the process
• Creating a memorable experience from enquiry through to completion and collection of their vehicle
• Be primarily responsible for achieving targets for labour sales and hours sold
• Represent the Porsche brand with expert knowledge and delivering excellent customer service through honest guidance
• Maintain and build close relationships with new and existing customers
• Efficient management of the workflow and scheduling of the diary
• Take responsibility for customer vehicles, keys and workshop parking
• Keep the customer informed every step of the way throughout the time that we are caring for their pride and joy
• Use your knowledge to advise customers on repairs, in consultation with the workshop controller

The ideal candidate:

• Service Advisor with a passion for Customer Service
• Passionate about cars and the Porsche brand
• An enthusiastic team player
• Excellent Attention to Detail
• Great Computer Skills
• A Methodical Approach
• Approachable and Honest
• Excellent communication not only with Customers but also the Technicians
• Good mechanical knowledge of Porsche cars (preferred)
• Experience with using a showroom CRM system and/or DMS such as Kerridge (preferred)

Benefits Include:

• 30 days holiday (including bank holidays) rising with service
• Onsite Parking
• Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family
• Bike to Work scheme
• Life Assurance (death in service benefit)
• 1 year salary Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
• Free eye tests and supplement towards frames
• Enhanced maternity and paternity pay
• Access to gym discounts using our Health Care Scheme
• Ongoing support with LIND Training and Development
• Voluntary time off of up to 3 days to carry out volunteer work
• The opportunity to work in a great environment with great people
  

We work closely with our team members to build their careers and highlight ever growing opportunities with the LIND family.

If you value excellence, integrity, service and fun, and make sure there is a part of you in every Porsche at Porsche Centre Norwich!

We encourage all ages and genders to this wonderful opportunity.