Service Advisor - Outskirts Of Newbury

Silcom Recruitment Limited; Newbury; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading automotive recruitment agency is looking for an experienced Service Advisor to join a busy aftersales team near Newbury. The role involves exceptional customer service, managing service schedules, and upselling products. Candidates should have experience in a franchised dealership and warranty processing. A competitive salary of £28,000 plus uncapped bonuses awaits, alongside excellent training and career progression opportunities.

Benefits

Competitive salary

Uncapped bonus potential

Career progression opportunities

Brand and manufacturer training

Qualifications

• Experience as a Service Advisor in a franchised dealership.
• Warranty processing experience is essential.
• Confident and professional telephone manner.

Responsibilities

• Provide exceptional customer service throughout the service process.
• Book vehicles into the workshop and manage service schedules.
• Liaise with the workshop to keep customers updated on vehicle status.

Skills

Customer service

Organisational skills

Telephone manner

Tools

Kerridge

Keyloop

Job description

The Role:

Are you an experienced Service Advisor looking for your next opportunity within a thriving, forward-thinking automotive group? Our client, a reputable and customer-focused motor trade business, is currently seeking a Service Advisor to join their busy aftersales team at a high-performing franchised dealership near Newbury. This is a fantastic opportunity for someone looking to build on their skills and grow their career in a dynamic and supportive environment.

Responsibilities & Requirements of a Service Advisor:

Providing exceptional customer service throughout the service process

Booking vehicles into the workshop and managing service schedules

Liaising with the workshop to keep customers updated on their vehicle status

Upselling service products and repairs where appropriate

Processing warranty claims accurately and efficiently

Using internal systems (Kerridge experience advantageous) to maintain customer records

To be successful in this role, you will need:

Previous experience as a Service Advisor in a franchised dealership

Warranty processing experience (essential)

Working knowledge of Kerridge/Keyloop systems (advantageous)

A confident and professional telephone manner

Strong organisational and customer service skills

Ability to work both independently and as part of a team

Package:

28,000 basic salary, 500 per month bonus potential uncapped!

Monday to Friday (8:00am to 6:00pm) + 1 in 4 Saturdays (half day)

Excellent brand and manufacturer training, Career progression opportunities within a respected dealer group

If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as Service Advisor, then we would like to hear from you.

To apply for this role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher