Service Advisor - Out of Hours

Hampshire County Council; Fareham; On-site; GBP 12,000 - 14,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor for their Out of Hours team. This role offers the opportunity to make a real difference in the lives of children and families by providing essential support and information. You will be the first point of contact for callers, handling inquiries with professionalism and care. The position requires effective communication skills, a commitment to service excellence, and the ability to work under pressure during evenings and weekends. If you're passionate about making a positive impact and thrive in a supportive environment, this role is perfect for you.

Qualifications

• Ability to communicate clearly and effectively on all levels.
• Good IT skills and commitment to service aims.

Responsibilities

• Provide first point of contact for telephone callers and electronic referrals.
• Arrange delivery of prescribed services and assist with need assessments.

Skills

Effective Communication

IT Skills

Customer Service

Education

High School Diploma

Job description

Service Advisor - Out of Hours

Job Details:

Job Reference:HCC621000
Salary Range: £24,405 - £25,430 pro-rata, per annum (actual salary £12,663 - £13,195 per annum), plus additional pay for Sunday, Bank Holiday and night-time working (after 10:00pm)
Work Location: The Parkway, Fareham
Hours per week: 19.2 to include evenings, weekends and bank holidays
Contract Type: Permanent
Closing Date: 12 May 2025

The Role:

In our Children’s Services Department, there's a real commitment to improving outcomes for children and their families. We also regard staff support, regular supervision and staff development as priorities.

Working as a part of the team, you will provide the first point of contact for telephone callers and electronic referrals to Children's and Adult Services. This will involve providing information or advice, arranging for delivery of prescribed services or passing the caller to the appropriate person or team for a comprehensive need assessment.

As a successful candidate, you will be able to communicate clearly and effectively on all levels. You will be able to offer and receive advice to/from colleagues and remain calm, polite and professional when working under pressure and in trying circumstances. You will have good IT skills and be committed to service aims and continuous personal development.

Please note, this post is for our 'Out Of Hours Service' team, therefore evening, weekend and bank holiday working will be required.

Additional Information:

Service Adviser - Out of Hours Job Details and Person Specification

Vetting Requirements:

This post is subject to a Criminal Records Check. As such, and as per safer recruitment requirements, please note we will take up references prior to interview.

Contact Details for an Informal Discussion:

Laura Ward, Team Manager on [e-mail] or01329 282353

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.