Service Advisor | Otley

Batchelors Motor Group Limited; Otley; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading company in the automotive industry is seeking a motivated Service Advisor to provide exceptional customer service and support at Kineholme of Otley. The role involves booking services, managing customer data, upselling products, and ensuring client satisfaction. With a focus on teamwork, this position offers competitive pay along with benefits such as bonuses and training programs.

Benefits

Bonus scheme

Overtime paid at time and a half

Workplace pension

Employee discount scheme

In-house and manufacturer training programme

30 days holiday (including bank holidays)

Company social events

Qualifications

• Demonstrable customer service experience required.
• Experience in Service and Parts is a must.
• Exemplary time management and can-do attitude essential.

Responsibilities

• Book customers for annual service and MOT.
• Gather customer data and information about their car.
• Upsell additional products to enhance revenue.

Skills

Customer service

Time management

Communication

Teamwork

Job description

Service Advisor | Otley Reference Number - 0123445567567

Location Otley

Working Hours Monday to Friday is 8.30 am to 6.00 pm

Benefits No weekend workingBonus schemeOvertime paid at time and halfNo weekend workWorkplace pensionEmployee discount schemeIn-house and manufacturer training programme30 days holiday (including bank holidays)Company social events

Salary £27,765 plus bonus, OTE £31k

Closing Date 30/06/2025

Kineholme of Otley - Service Advisor

Job Overview:

We are currently seeking an enthusiastic Service Advisor to join our team. The successful candidate will be responsible for providing exceptional customer service for all our customers at Kineholme of Otley.

The Main Duties:

- Book customers in for their annual Service and MOT.

- Accurately gathering customer data and information about their car.

- Communicate with customer and our team to ensure deadlines are met.

-Upsell additional products or services to enhance customer satisfaction and revenue.

- Utilise software systems to manage customer interactions and sales data effectively.

- Demonstrate excellent phone etiquette when interacting with customers.

- Work with the car sales team to ensure a seamless transition from sales to aftersales support.

- Work with and support the Parts Department to deliver a seamless process.

- Ultimately have the enthusiasm to go above and beyond to deliver fantastic customer service.

What we need from you:

- Experience in either or both Service and Parts is a must.

- Demonstratable customer service experience

- Exemplary time management.

- A can-do attitude and the enthusiasm for being in a great team.

In return we offer you:

- An achievable performance related bonus scheme

- Overtime paid at time and a half.

- To be part of our family business working within a great driven but friendly team.

- Part of the staff benefit/discount scheme

- 30 Days Holiday (Including All bank holidays)

- In house training with our team and through the Manufacturers we represent.

Working Times:

The standard working week is Monday to Friday 08:30 to 18:00

If you are a motivated individual with a passion for delivering outstanding customer service and want to be part of our family business, we invite you to apply for the Service Advisor position.

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Batchelors of Ripon Limited, Batchelors of York Limited and Kineholme Garage Limited are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts as an intermediary and acting as a credit broker not a lender.

We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

Telephone calls are recorded for training and quality purposes. Whilst every effort has been made to maintain the accuracy of information on our website, some errors may still remain. Please check with your sales consultant prior to confirming a sale, any specifics of the vehicle.

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