Service Advisor NEW

BMW Group Retail; Northampton; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a motivated Service Advisor to join their team in Northampton. This role is pivotal in ensuring exceptional customer care and acts as the vital link between customers and the workshop. As a Service Advisor, you will engage with customers, providing updates on vehicle servicing and addressing their queries. With a focus on building rapport and delivering high levels of satisfaction, this position offers a rewarding challenge in a dynamic environment. Training is provided to support your growth, and the opportunity to develop your skills with a leading automotive brand awaits you.

Benefits

30 Tage Urlaub

Geburtstag frei

Lebensversicherung

Fahrrad-Leasing

Zugang zu Einzelhändler-Rabatten

Qualifications

• Mindestens 3 Jahre Erfahrung in einer ähnlichen Rolle erforderlich.
• Ausgezeichnete organisatorische und administrative Fähigkeiten sind ideal.

Responsibilities

• Bereitstellung herausragender Kundenbetreuung und Beratung.
• Aufrechterhaltung der Kommunikation zwischen Kunden und Werkstatt.

Skills

Kundenservice

Organisation

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Education

3 Jahre Erfahrung in einer ähnlichen Rolle

Tools

Kerridge/Drive

Job description

Wollaston Motors is looking for a Service Advisor.

Your role

As we embark on a major new development of our BMW/MINI site, we have a rare and excellent opportunity available for a motivated Service Advisor to join our team at Wollaston BMW/MINI Northampton.

As a Service Advisor, you will focus on providing outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage of their vehicle journey whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will provide honest and best advice on our products and services to our customers.

This is a challenging yet rewarding role where customer care must be a priority and always comes first. You'll take the time to talk to our customers, building genuine rapport and identifying exactly what our customers want and need.

Wollaston Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

Your profile

A minimum of 3 years previous experience in a similar role is required. We want applications from individuals who understand the role and are looking to shine and develop their own personal goals with a willingness to learn and progress within the business. Training will be provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career; this will include becoming accredited within the first 6 months subject to availability.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. A working knowledge of Kerridge/Drive would be advantageous, but not essential as training will be provided.

Rewards

Join us in our mission to deliver outstanding automotive services and you could benefit from realistic earnings of £40,000 per annum +, your birthday off, 30 days’ holiday, inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme, and much more.