Service Advisor Motor Trade Job

Silcom Recruitment Limited; Hindhead; On-site; GBP 40,000; Full time

Job summary

A leading recruitment agency is seeking a confident Service Advisor to join a busy automotive environment in Hindhead. The ideal candidate will have experience in customer service, excellent communication skills, and a UK driving licence. The role offers a £40,000 salary and a professional environment with opportunities for training and development. Weekends off are guaranteed.

Benefits

Stable professional environment

Opportunities for training and personal development

No weekends

Qualifications

• Experience in a Service Advisor or customer facing automotive role is preferred.
• Exceptional communication and organisational skills are required.
• A proactive mindset and strong attention to detail is essential.

Responsibilities

• Act as the main point of contact for service customers.
• Clearly communicate repair needs and estimates.
• Manage job cards and service bookings accurately.

Skills

Customer focus

Communication skills

Organisational skills

Attention to detail

Job description

The Role:

Silcom Recruitment is partnering with a brilliant motor trade organisation, who are looking for a confident, customer focused Service Advisor to join a busy, well-established automotive environment that values professionalism, expertise, and a high standard of customer care.

Whether you're experienced in the role or bring a wealth of transferable skills from a senior aftersales position, this is a fantastic opportunity to join a supportive team where your knowledge and drive will be recognised and rewarded.

Responsibilities & Requirements of a Service Advisor:

• Act as one of the main point of contacts for service customers from check in through to vehicle handover.
• Clearly communicate repair needs and estimates, ensuring a smooth customer journey.
• Liaise with technicians to ensure efficient workflow and timely updates.
• Manage job cards, service bookings, and customer records with accuracy.
• Deliver exceptional customer service in person, over the phone and via email.
• Maximise upsell opportunities in line with customer needs and company standards.
• Maintain a calm, professional approach in a fast-paced, customer focused setting.

What We're Looking For:

• Previous experience in a Service Advisor or customer facing automotive role (dealership, independent, or fastfit environment).
• Exceptional communication and organisational skills.
• A proactive mindset with a strong attention to detail.
• The ability to build rapport with customers and colleagues alike.
• Technical knowledge of vehicles is an advantage but not essential.
• A full UK driving licence.

The Package:

• £40,000 basic salary, no bonus.
• Monday to Friday only, NO WEEKENDS.
• A stable, professional environment where your experience is valued.
• Opportunities for training and personal development.
• The chance to make a real impact and grow within a respected aftersales operation.

If you believe you have the passion, ability, and transferable skills to thrive as a Service Advisor, we'd love to hear from you.

To apply or learn more, contact Josh Maitland at Silcom Recruitment to discuss in strict confidence.