Service Advisor (Motor trade)

TN United Kingdom; North East Derbyshire; On-site; GBP 25,000 - 26,000; Full time

Job summary

Ein etabliertes, familiengeführtes Unternehmen sucht einen Service Advisor, um das Team in Old Whittington zu verstärken. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Fahrer und Kunden, verwalten die Fahrzeugflotte und sorgen für einen reibungslosen Ablauf der Dienstleistungen. Sie bieten Unterstützung bei der Verwaltung von Fahrzeugaktivitäten und arbeiten eng mit Kunden und Leasinggesellschaften zusammen. Wenn Sie eine Leidenschaft für Kundenservice und Flottenmanagement haben, ist dies die perfekte Gelegenheit für Sie, in einem wachsenden Unternehmen zu arbeiten.

Benefits

Laptop bereitgestellt

Schulung und Unterstützung

Bonus basierend auf KPIs

Qualifications

• Erfahrung in der Verwaltung mehrerer Aufgaben unter Zeitdruck.
• Starker Fokus auf Kundenservice und Teamarbeit.

Responsibilities

• Erster Ansprechpartner für Fahrer und Kunden.
• Verwaltung von Fahrzeugprüfungen und Lizenzprüfungen.

Skills

Kundenservice

IT-Fähigkeiten (Email, Word, Excel)

CRM-Erfahrung

Aufmerksamkeit für Details

Selbstmotivation

Job description

Social network you want to login/join with:

Service Advisor (Motor trade), Old Whittington

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Client:

Universal Business Team

Location:

Old Whittington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

247d6f70e714

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Service Advisor (Motor trade)

Office Based

Old Whittington, Chesterfield, England, United Kingdom

Description

We are currently seeking a Service Advisor to join a reputable, family-run SME based in Old Whittington, Chesterfield on a permanent basis. This is an exciting time to join as they embark on their exciting period of growth. The Service Advisor is responsible for all driver and customer communication regarding their fleet. Their mission is to provide fleet management to companies, using their unique fleet software and onsite mobile services

Responsibilities

• First point of contact for drivers and clients
• Liaise with customers via telephone and email
• Management of Vehicle safety checks working with the drivers
• Licence Checking
• Administration of fleet activities (company vehicles, hire vehicles, driving licence checks, fuel cards, compliance, motoring offences)
• Ensure all systems are up to date
• Follow up calls to drivers to schedule servicing and MOT’s
• Arrange roadside assistance for drivers
• Liaise with leasing companies
• Manage fleet software portal
  Set up new drivers
• Maintaining integrity of the fleet databases, ensuring the database is updated for, additions, reallocations, and terminations.
• Deal with day-to-day queries, supporting administrative activities as needed
• General administration relevant to the department, creating Invoices etc.

Requirements

The Ideal Candidate:

• You will be used to managing multiple tasks, at times under time constraints.
• With a strong customer service focus, you will work effectively as part of a team, but also under self-direction.
• You will have good IT skills in Email, Word and Excel
• Experience of using CRM
• High attention to detail
• Self-motivated
• Salary- 25k-26K per year
• Working hours- 8am to 4.30pm – flexible on this if required
• Benefits- training and support, laptop provided, bonus related to KPI's