Service advisor - Mill Hill

Glyn Hopkin Group; Gretna; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive dealership network in the UK seeks a Service Advisor for its Mill Hill location. This role involves enhancing customer relations, managing service inquiries, and ensuring efficient workshop operations. Join a team that emphasizes quality service and employee ownership, providing an opportunity for personal and professional growth.

Benefits

Potential for annual bonuses up to £3,600 tax-free after 12 months.

Employee Ownership Trust benefits.

Qualifications

• Experience in customer service or automotive industry is preferred.
• Ability to handle customer complaints effectively.
• Strong attention to detail is necessary.

Responsibilities

• Greet customers and handle their requirements promptly.
• Liaise with the Service Manager on vehicle progress.
• Ensure workshop operations comply with safety regulations.

Skills

Customer Relations

Communication

Organizational Skills

Problem Solving

Job description

Salary: £28.5K basic with an OTE of £35K

Location: Mill Hill

Closing Date: 31/10/2025

Working Hours: Varied

Service Advisor Career Opportunities in Mill Hill

Duties

• Greet all customers cheerfully and attend to their requirements promptly.
• Obtain and record full customer/vehicle details and accurate descriptions of work to be carried out.
• Liaise with the Foreman/Service Manager on vehicle progress in the Workshop.
• Inform customers of any delays in completion, complying with the company pledge.
• Maintain the Workshop loading system.
• Inform customers of any work that cannot be carried out and arrange future appointments.
• Prepare cash and account invoices.
• Present invoices to cash customers and receive payment before vehicle removal.
• Handle customer queries and complaints.
• Work with the Service Manager to ensure workshop labour potential is fully utilized.
• Ensure warranty information is recorded on Job Cards.
• Liaise with Parts Department regarding parts on order and upcoming bookings.
• File Job Cards and documentation.
• Be flexible to cover various duties as required by management.

Responsibilities

• Promote good customer relations.
• Ensure customer instructions are recorded and followed.
• Sell available labour and services.
• Support and implement the company's Quality System.
• Observe fire and safety regulations at all times.

If you believe you’re the right fit, please send your CV and cover letter explaining why this is the right career move for you. We are an equal opportunities employer.

About Glyn Hopkin: Glyn Hopkin Group is one of the UK’s largest automotive dealership networks, operating over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, and Bedfordshire. We work with major manufacturers including Alpine, Dacia, MG, Nissan, Renault, Suzuki, and Kia, providing new & used cars, vans, and supporting services such as Motability, business, and fleet solutions. We also offer servicing, repairs, parts, and accessories.

Glyn Hopkin is an EOT company! Employee Ownership Trust.

This means the company is owned by its employees, offering benefits such as increased security and the potential for annual bonuses up to £3,600, tax-free after 12 months of employment.