Service Advisor (Mat cover)

Lookers; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor with Newcastle Volkswagen. This permanent role involves delivering excellent customer service, booking services and repairs, and communicating effectively with clients. Experience with Kerridge/ADP systems is a plus. Enjoy a competitive salary, continued training, and a range of benefits.

Benefits

Generous bonus structure

Comprehensive benefits package

Employee assistance programs

Access to 24/7 GP services

Qualifications

• Experience in a customer-facing role, preferably in the automotive industry.
• Strong communication skills to convey technical information.
• Ability to work both independently and as part of a team.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising on warranty cover and upselling parts/accessories.
• Managing customer interactions via phone and online.

Skills

Customer Service

Communication

Technical Information Explanation

Tools

Kerridge/ADP

Job description

Working hours: Mon - Fri 8 - 5.30 & Sat 8 - 12.30 (alternate)

Salary: Up to £34k Including OTE

We're seeking a Service Advisor to join Newcastle Volkswagen's friendly and efficient Aftersales team. This permanent role offers a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It provides an excellent opportunity to develop your career with a premium VW brand.

You will be part of a team led by a talented Service Manager, with ongoing training and development through customer experience workshops and regular one-to-one sessions.

As a Service Advisor, your role is to deliver a personalized, premium experience to our customers, guiding them through servicing, MOTs, and repairs. Your responsibilities include:

• Booking MOTs, services, and repairs
• Advising on warranty cover and upselling parts/accessories
• Coordinating with the Aftersales department to schedule appointments
• Managing high volumes of customer interactions via phone and online
• Communicating turnaround times and updates effectively
• Maintaining accurate customer records

Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge/ADP systems is a plus. You should be a team player capable of working independently and passionate about customer service and cars.

If your skills match our requirements, apply today to be contacted by our Talent Acquisition Team.

About Us

We are one of the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We value our people highly and offer a comprehensive rewards and benefits package, including competitive salaries, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, employee assistance programs, and access to 24/7 GP services.

We are committed to diversity and inclusion, ensuring a discrimination-free workplace where everyone can thrive. Successful applicants will undergo employment checks, including employment verification, credit checks, criminal record checks, and driver's license verification where applicable.