Service advisor - Jaguar Land Rover Peterborough

Marshall Motor Group; Cambridgeshire and Peterborough; On-site; GBP 31,000; Full time

Job summary

A leading automotive retail group in Cambridgeshire is seeking a Customer Service Advisor to enhance customer experiences. This full-time position offers training and supports professional growth. Ideal candidates should have customer service experience, excellent organizational skills, and be tech savvy, particularly with CRM systems. A competitive salary of £30,738 annually and various benefits, including a bonus scheme, are offered.

Benefits

Uncapped bonus scheme

25 days annual leave plus bank holidays

Life assurance and pension scheme

Employee discounts

Qualifications

• Previous customer service experience is essential.
• Passionate about the customer journey and delivering a great customer experience.
• Comfortable working to deadlines and managing customer expectations.

Responsibilities

• Establish and manage customer relationships ahead of their booking.
• Support customer experience throughout their journey positively.
• Complete all administration duties linked to the customer accurately.

Skills

Customer service experience

Attention to detail

Organizational skills

Tech savvy

Tools

CRM systems

Job description

Overview

Role: Customer Service Advisor, Marshall Jaguar Land Rover Peterborough. You will be based front of house in the showroom and act as the point of contact between customers and our workshop. Full training is provided, so previous experience in a car dealership is not required. Your first weeks will include the Marshall Customer Journey induction programme, shadowing opportunities and a buddy system to help you settle into the role.

Responsibilities

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival
• Support the customer's experience through their Marshall journey in a positive and proactive manner
• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
• Complete all administration duties linked to the customer in an accurate and sympathetic manner
• Proactively support the customer with future requirements
• Work as part of a team to drive outstanding customer service and retention

Who you are / Qualifications

• Previous customer service experience is essential
• You are passionate about the customer journey and delivering a great customer experience
• You are comfortable working to deadlines and managing customer expectations with regular communication and updates
• You have strong attention to detail and are organised as you will manage your own customer base and workload
• You feel confident supporting with complex customer issues professionally and can lean on management for guidance where necessary
• You are tech savvy, ideally having used CRM systems in the past

Role details

• Salary: £30,738 per year
• Permanent
• Full-time
• Hours: Monday to Friday with Saturdays on a rota basis

Benefits

• Uncapped bonus scheme based on upsells, customer satisfaction score and performance
• 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group, the largest vertically integrated digital used car marketplace in Europe, giving you peace of mind and transparency that you are dealing directly with a trusted company.