Service Advisor - Ipswich

Glyn Hopkin Group; Ipswich; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join Glyn Hopkin Group as a Sales Advisor in Ipswich, where you'll interact directly with customers, manage their needs, and promote various automotive services. You will be part of an Employee Ownership Trust, enhancing job security and opportunities for annual bonuses. This role is ideal for those who are passionate about customer service and sales in a dynamic automotive environment.

Benefits

Annual bonuses up to £3,600 tax-free

Employee Ownership Trust benefits

Qualifications

• Experience in customer service and sales.
• Ability to manage customer queries and complaints effectively.
• Flexibility to cover various duties as required.

Responsibilities

• Greet customers and attend to their requirements promptly.
• Liaise with the Foreman/Service Manager on vehicle progress.
• Promote good customer relations and maintain records.

Skills

Customer service

Sales skills

Communication

Job description

Location: Ipswich

Salary: £28.5K basic with an OTE of £35K

Be Part of the Team

Apply for the Role Below

Apply Here

Sales Advisor Career Opportunities at Glyn Hopkin Group in Ipswich

Duties

• Greet all customers cheerfully and attend to their requirements promptly.
• Obtain and record full customer/vehicle details and accurate descriptions of work to be carried out.
• Liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• Inform customers of any delay in completion, complying with the Company Pledge.
• Maintain the Workshop loading system.
• Inform customers of any work not completed and arrange future appointments.
• Prepare both cash and account invoices.
• Present invoices to cash customers and receive payment before vehicle removal.
• Deal with customer queries and complaints.
• Ensure “Workshop loading” utilises full labour potential in conjunction with the Service Manager.
• Record information required for Warranty items on the Job Card.
• Liaise with Parts Department regarding parts on order for vehicles and bookings.
• File Job Cards and other documentation.
• Be flexible to cover various duties as required by management.

Responsibilities

• Promote good customer relations.
• Ensure customer instructions or requirements are recorded and fulfilled.
• Sell available labour and services.
• Support and implement the Company’s Quality System.
• Observe Fire and Safety regulations at all times.

If you believe you’re the right fit, please send your CV and cover letter explaining why this is the right career move for you. We are an equal opportunities employer.

Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you?

Being owned by an EOT protects the business and its employees from third-party takeover risks. Additionally, employees can earn annual bonuses of up to £3,600 tax-free after 12 months of employment, providing extra financial security.

About Glyn Hopkin: Glyn Hopkin Group is one of the UK’s largest automotive dealership networks, operating over 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, and Bedfordshire. They represent brands including Alpine, Dacia, MG, Nissan, Renault, Suzuki, and Kia, offering new & used cars, vans, Motability schemes, and servicing.

Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you? It offers security and the opportunity to earn bonuses up to £3,600 tax-free after a year of employment.