Service Advisor in London)

eRecruitSmart; London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Porsche Retail Group is seeking an experienced Service Advisor for their West London Centre. The role involves customer communication, ensuring quality service delivery in a fast-paced environment, and managing vehicle servicing within a dealership setting. Benefits include a competitive salary, bonus structure, fixed hours, and comprehensive employee support programs.

Benefits

Monthly bonus up to 35% of salary

33 days holiday plus bank holidays

Fixed hours, Monday to Friday

Employee Assistance Program

Life Assurance

DC Pension Scheme

Qualifications

• Experience in a dealership environment.
• Understanding of automotive systems and repair processes.
• Ability to convey information clearly.

Responsibilities

• Determine needed services by analyzing customer vehicle issues.
• Track vehicles through the workshop, updating customers.
• Invoicing customers and processing payments.

Skills

Communication

Customer Satisfaction

Upselling

Job description

Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our West London Centre. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

As a Service Advisor, you are fundamental to our customer's ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Please note that to be considered for this role you must have experience from within a dealership environment.

Porsche Centre West London is our largest Centre in the south of England. Our centre is divided into three locations, featuring a dedicated satellite aftersales service near Kew. Conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road. We offer our amazing staff subsidised parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk.

Responsibilities:

* Determining services needed by listening to the customer's description of their vehicle's symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate

* Discussing all Porsche's products and services, identifying and selling value added services and accessories

* Raising orders for parts identified to repair the vehicle or as requested

* Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time

* Invoicing customers and taking payment

* Meeting 'walk in' customers and booking them an appointment as required

* Aiding with bookings centre during peak periods

Minimum Attributes:

* Dealership experience with an understanding of automotive systems and repair processes

* Ability to clearly convey information to customers and team members.

* Strong focus on meeting customer needs and ensuring satisfaction.

* Worked in a fast-paced environment

* Confidence to upsell services and products when appropriate

Benefits:

* Basic Salary of £36,000 per annum

* Monthly bonus, up to 35% of salary per year

* Option of a VW Group Vehicle at a preferential leasing rate

* 33 days holiday per year plus bank holidays, with extra days for long service

* Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm

* Dedicated mental health champions

* Employee representative body - your voice at work

* Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products

* Life Assurance

* DC Pension Scheme

* Employee Assistance Program - support and advice on issues impacting your wellbeing

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

Applying

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you!