Service Advisor - Hills Ford Kidderminster

Hills Ford; Kidderminster; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading automotive service center is hiring a Service Advisor to enhance their customer service team in Kidderminster. The role requires excellent communication skills and a minimum of three years in customer care, fostering a positive customer experience while managing service tasks efficiently.

Benefits

22 days holiday, increasing with service

Company pension

Cycle to work scheme

Free on-site parking

Staff discount scheme

Qualifications

• 3 years of customer service experience required.
• Can Do attitude essential.
• Valid driving licence preferred.

Responsibilities

• First point of contact for service department customers.
• Schedule work, provide estimates, and invoice repairs.
• Promote sales of parts and accessories.

Skills

Customer care

Communication

Attention to detail

Structured approach

Job description

Service Advisor - Hills Ford Kidderminster

Full job description

Due to our growing aftersales business we need an additional team member! Joining the Hills Ford Kidderminster team as a Service Advisor, you will be the first point of contact for all of our car, van and motorhome service department customers, ensuring they are provided with first class customer service and care throughout their visit.

Previous motor trade experience NOT necessary - However at least 3 years previous customer care experience and a 'Can Do' attitude is essential.

This role involves taking telephone enquiries and bookings, scheduling work on customer vehicles, invoicing of repairs, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs. You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.

Key Responsibilities:

• Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
• Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
• To discuss and up-sell additional work to the customer, where appropriate.
• Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers

Skills & Experience required for the job:

• Excellent customer care and communication skill
• Have high levels of attention to detail
• To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
• Prompts and responds to different ways of working in the face of changing situations.
• Disciplined Work Approach
• Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards.

Company benefits:

In addition to receiving a competitive salary, you will also have access to a range of other benefits including: We offer 22 days hol increasing to 23 days after 5 years service and 24 days after ten years service, all plus Bank holidays. There are preferential purchase terms for everything the business sells and a Staff Discount scheme for all the major high street stores incl travel, white goods, etc

Job Type: Full-time

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday 7am - 5pm / 8.30am - 6.30pm (6pm on Fridays) alternate weeks with a 1 hour lunch break and Saturdays 8.00am to 4pm on rota 1 in 8

Experience:

• Customer service: 3 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location:

STRICTLY NO AGENCIES OR OTHER COLD CALLERS PLEASE

Hills Ford is part of the Hills Automotive Group that includes Brookhire Vehicle Rental, BH Motors, Hills Automotive and Hills Contracts.

Working Hours Monday to Friday 7am - 5pm / 8.30am - 6.30pm (6pm on Fridays) alternate weeks with a 1 hour lunch break and Saturdays 8.00am to 4pm on rota 1 in 8

Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavor to get back to you as soon as possible

Based in the West Midlands, Hills Ford is proud to have a loyal following of customers. To be up to date with the latest news, offers and events, follow our social channels

Affiliations

Proud Commercial Partner of Kidderminster Harriers FC

Reg Office: M.T.C.R Marketing LTD, Worcester Road, Kidderminster, Worcestershire, DY10 1JB
169-171 Newtown Road, Malvern, United Kingdom, WR14 1PJ, Mustow Green, Kidderminster, Worcestershire, DY10 4LG

Reg. Company Number: 1735480

VAT Reg. No. GB899898891

Registered in England & Wales: 1735480

Registered Office: Address: Hills Ford, Worcester Road, Kidderminster, DY10 1JB

Data Protection No: Z2372694

MTCR Marketing Ltd T/A Hills Ford is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows MTCR Marketing Ltd T/A Hills Ford to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only (FRN: 1008486)

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.