Enable job alerts via email!

Service Advisor - Harley Davidson

Stoneacre Motor Group

Nottingham

On-site

GBP 24,000 - 32,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Ein dynamisches Unternehmen sucht einen Service Advisor, der leidenschaftlich daran interessiert ist, überragenden Kundenservice zu bieten. In dieser Rolle sind Sie für die Verwaltung der Kundenkommunikation und die Gewährleistung eines reibungslosen Informationsflusses zwischen Werkstatt und Kunden verantwortlich. Sie werden geschult, um die Bedürfnisse der Kunden zu erkennen und zu erfüllen, während Sie gleichzeitig in einem schnelllebigen Umfeld arbeiten. Das Unternehmen bietet umfassende Schulungs- und Entwicklungsmöglichkeiten sowie eine Vielzahl von Vorteilen, um sicherzustellen, dass Sie sich in Ihrer Rolle wohlfühlen und wachsen können. Wenn Sie nach einer Chance suchen, Ihre Karriere im Kundenservice voranzutreiben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Wettbewerbsfähiges Gehalt
Flexible Arbeitszeiten
Bonusprogramm
Schulungs- und Entwicklungsprogramme
Karrierefortschritt
Betriebliche Altersvorsorge
Uniform bereitgestellt
Belohnung für lange Betriebszugehörigkeit
Mitarbeiterrabatte
Zugang zu Rabatten bei Einzelhändlern und Restaurants

Qualifications

  • Erfahrung im Kundenservice und in der Kundenkommunikation.
  • Kenntnisse in RTC und Kerridge / ADP Systemen sind von Vorteil.

Responsibilities

  • Verwaltung aller Kundenkommunikationen und Interaktionen.
  • Identifizierung der Servicebedürfnisse und Anforderungen der Kunden.

Skills

Kundenservice
Kommunikationsfähigkeiten
Aufmerksamkeit für Details
Zeitmanagement

Education

Minimum 1 Jahr Erfahrung als Serviceberater
Kompetenz in ICT, Mathematik und Englisch

Tools

RTC Systeme
Kerridge / ADP Systeme

Job description

About The Role…

We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

A fantastic opportunity to take the next step into your customer service development and become the best of the best.

You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

  • Industry leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays and much more
  • Wellness programme
  • Free parking

An average day as a Service Advisor…

  • Manage all customer communications and interactions on behalf of the dealership
  • Identify service needs and requirements of the customer.
  • Establish understanding and an agreement with the customer of work required and agree time frames.
  • You will liaise with the workshop to determine vehicle completion times and relay any information.
  • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
  • Regularly update the customer with progress on their vehicle.
  • Process payments and issue invoices for customers.
  • Support with handling complaints in line with company policy.
  • Ensure handover and administration of customer vehicles are completed to a high standard.
  • Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
  • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
  • Understand and ensure all objectives are fully achieved.

About You…

  • You will have exceptional customer service, striving to deliver above our customer expectations.
  • Excellent communication skills, by telephone, email and face to face situations.
  • You will have a minimum of 1-year service advisor experience.
  • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
  • You will have a strong attention to detail.
  • You will have good time management and be able to prioritise your workload.
  • Willingness to attend manufacturer-training courses to keep updated within this fast paced environment.
  • Be competent in ICT, Maths and English as standard.
  • Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
  • We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.