Service Advisor - Customer Service

Virtual Bridges; Ballyclare; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company, Virtual Bridges, is seeking a Service Advisor in Ballyclare to handle customer service inquiries and invoicing efficiently. This full-time role emphasizes customer interaction and requires attention to detail and strong organizational skills. Ideal candidates will have a proven track record in customer service and be adept at maintaining accuracy in administrative tasks.

Qualifications

• Experience in a fast-paced customer service role.
• High degree of accuracy and attention to detail required.
• Excellent organisational and computer skills.

Responsibilities

• Completion of customer invoicing accurately and timely.
• Liaising with customers and handling queries.
• Booking service visits for customer machines.

Skills

Attention to detail

Organisational skills

Customer service skills

Communication

Job description

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Brook Street is working with our client in Ballyclare to recruit a new full time and permanent Service Advisor

Key Duties & Responsibilities

• Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set
• Dealing with invoice queries and chasing up information
• Producing reports as and when required on invoicing progress, queries etc
• Following up with cash sale customers
• Liaising with our accounts department to set up customer accounts
• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
• Booking in service visits for customer machines
• Liaising with the Service Manager to maximise efficiency regarding engineer planning
• Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
• Proactively contact customers regarding requirements and to follow up on satisfaction with the service
• Proactively building strong, positive long-term relationships with customers
• Collating and reporting on feedback gained from customers
• Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
• Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
• Adhoc duties commensurate with the position
  
  

Criteria

Experience of working in a fast-paced customer service, administration role

Attention to detail and a very high degree of accuracy is essential

Excellent organisational and prioritisation skills

An excellent level of computer proficiency

Excellent customer service skills

Ability to work as part of a team

Ability to communicate effectively at all levels, both internally and externally, in a professional manner

Being accountable

A full driving licence

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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