Service Advisor - Bridgwater

DAF Trucks UK; Bridgwater; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading commercial vehicle service provider is seeking a Service Advisor for their Bridgwater site. The role involves liaising with customers, planning vehicle services, and ensuring customer satisfaction. Ideal candidates will have knowledge of automotive systems and excellent attention to detail. The position offers competitive salary and a dynamic work environment.

Benefits

30 days holidays including 8 bank holidays

Company sick pay

Company pension

Career development with DAF Academy

Employee Assistance program

Qualifications

• Knowledge of automotive systems and vehicle layouts.
• Ability to remain positive in stressful situations.
• Experience in a busy environment.

Responsibilities

• Liaising with customers on site, via phone and email.
• Planning and scheduling customer vehicles.
• Invoicing and following warranty procedures.

Skills

Knowledge of automotive systems

Customer conflict resolution

Attention to detail

Tools

Kerridge/PSA

Job description

Are you passionate about delivering excellent customer service and looking to join a dynamic, forward-thinking team?Adams Moreyis currently seeking aService Advisorto join our busy and friendly team at ourBridgwatersite.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to contribute to a well-established and respected company in the commercial vehicle industry. As a Service Advisor, you will be the vital link between our customers and the workshop, ensuring a seamless and professional experience throughout the service process.

Salary:£30,000 - £32,000 per annum (Dependent on experience)

Hours:Monday to Friday 8.30 am to 6.00 pm, i.e. 45 hours per week, 30 minute lunch (unpaid).

Key Responsibilities:

• Liaising with customers on site, via phone and email.
• Liaising with customers in regard to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Selling service plans along with promotional accessories/programs etc.
• Invoicing and following manufactures warranty procedures.
• Planning and scheduling customers vehicles to coincide with their maintenance plan.
• Customer Satisfaction Follow up phone calls.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.

Ideally we are looking for:

• Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
• Remain positive in stressful situations when handling a customer conflict.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow warranty guidelines and how to accurately apply them.
• Previous experience with Kerridge/PSA would be beneficial.
• High level of accuracy and attention to detail essential.

In return we’ll offer:

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
• Genuine career development and pathways with DAF Academy
• Award winning apprenticeship program
• Employee Assistance program
• Cycle to work scheme
• My Staff shop – access to hundreds of discounts
• Quarterly More Awards recognition scheme
• Free eye test vouchers for DSE users
• Free mortgage advice through a trusted partner
• Qualified mental health first aiders
• On-site trainer for HGV and many other courses

Who we are:

Adams Moreyis a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network.

Adams Moreyitself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

30 days holidays including 8 bank holidays

Company sick pay, that increases with length of service up to 13 weeks

Company pension with the option to salary sacrifice

Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot

Genuine career development and pathways with DAF Academy

Award winning apprenticeship program

Employee Assistance program

Cycle to work scheme

My Staff shop – access to hundreds of discounts

Quarterly More Awards recognition scheme

Free eye test vouchers for DSE users

Free mortgage advice through a trusted partner

Qualified mental health first aiders

On-site trainer for HGV and many other courses

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