Service Advisor (Bedford)

Motorvogue Group; Bedford; On-site; GBP 31,000 - 36,000; Full time

Job summary

An established industry player is seeking a skilled Service Advisor to join their Bedford branch. This role offers a full manufacturer-backed training program and fantastic opportunities for career progression. You will be responsible for maximising service profitability, ensuring customer satisfaction, and maintaining high standards of departmental administration. With a competitive salary and an OTE of £36k, this position is ideal for those with a passion for the automotive industry and customer service. Join a forward-thinking company that values equal opportunities and fosters a supportive work environment.

Benefits

Full manufacturer-backed training program

Commission and bonus structure

Birthday off after probation

Career progression opportunities

Qualifications

• Previous experience in the automotive industry is preferred.
• Strong customer service and sales skills are essential.

Responsibilities

• Maximise service profitability using professional sales techniques.
• Ensure the highest level of customer care and satisfaction.

Skills

Automotive Industry Experience

Customer Service Skills

Sales Techniques

Communication Skills

Tools

Keyloop Management System

Job description

Motorvogue are looking to recruit an experienced Service Advisor at our Bedford branch.

We offer:

1. Full manufacturer-backed training program
2. Fantastic opportunities for career progression.
3. Commission and bonus structure.
4. Competitive salary £31k with an OTE of £36k

You will also get your birthday off once probation has been passed.

As a Service Advisor, your Key Objectives will include:

1. Maximising service profitability through the use of professional sales techniques
2. Sell additional products, services and repair works in a professional manner
3. Ensure customer awareness of all products and services available
4. Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
5. Maintain effective liaison with sales, parts and workshop teams
6. Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

1. Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
2. Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
3. Pro-actively contact customers to update them on progress of work
4. Notify customers promptly of completion of work
5. Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

1. Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
2. Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
3. Accurately maintain departmental systems
4. Ensure compliance to all health and safety / environmental / company policies
5. Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Skills and Experience Required:
Previous experience in the Automotive Industry is preferred. Knowledge of Keyloop Management system would be a distinct advantage.

About Us:
Motorvogue are a forward-thinking company working with 14 brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, Renault, Dacia, CUPRA, SEAT, Hyundai, Isuzu, DS, Citroen and Peugeot. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.