Service Advisor - Basingstoke

Silcom Recruitment Limited; Basingstoke; On-site; GBP 32,000 - 40,000; Full time

Job summary

A reputable automotive dealership in Basingstoke seeks an experienced Service Advisor to join their team. This role involves providing excellent customer service, managing service appointments, and facilitating communication between customers and the workshop. A strong background in a main dealer service advisor position and a full UK driving licence are essential. Competitive salary and earning potential are offered, along with a chance for long-term career growth.

Qualifications

• Previous experience in a main dealer service advisor role is essential.
• Full UK driving licence required.

Responsibilities

• Greet and check in customers for service and repair appointments.
• Act as the main liaison between customers and the workshop.
• Promote and upsell additional services and repair work.
• Ensure accurate job card preparation and invoicing.
• Keep customers informed with timely updates.

Skills

Customer service

Communication

Sales skills

Job description

Overview

The Role: We currently have a superb opportunity for an experienced Service Advisor to join a well-established and highly reputable automotive dealership based in Basingstoke. Our client is a successful franchised main dealership with a strong local presence and an excellent reputation for customer care. This is a fantastic opportunity to join a business that offers genuine long-term career progression and industry-leading training. Working within a modern, high-performing aftersales team, you'll be responsible for delivering a memorable customer service experience, supporting the service department, and ensuring smooth and efficient day-to-day operations.

Responsibilities

• Greet and check in customers for service and repair appointments.
• Act as the main liaison between customers and the workshop.
• Promote and upsell additional services and repair work where appropriate.
• Ensure accurate job card preparation and invoicing.
• Keep customers informed with timely updates and respond to queries effectively.
• Previous experience in a main dealer service advisor role is essential.

Requirements

• Previous experience in a main dealer service advisor role is essential.
• Full UK driving licence required.

Package

• Basic Salary: Up to £32,000
• On Target Earnings: Up to £40,000 per annum
• Hours: Monday to Friday, 08:00-18:00
• Saturdays: 1 in 4, 08:00-12:00

Application

If you are an experienced Service Advisor with the drive and skills to succeed - we want to hear from you! Don't worry if your CV is out of date - get in touch and we'll help you with the rest! To apply for the role as Service Advisor, and to find out more details, please forward your CV to Drew Pilcher.