Service Advisor - Ballyclare / Templepatrick

VanRath; Northern Ireland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable agency is seeking a Customer Service Agent to join a well-established commercial vehicle dealership in Northern Ireland. This permanent position offers a chance for someone with a strong customer service background to thrive in a supportive environment. Key responsibilities include managing customer inquiries, maintaining service records, and ensuring efficient communication between customers and the workshop team. Ideal candidates will have relevant experience, excellent communication skills, and a full UK driving licence.

Benefits

Competitive salary

Strong benefits package

Contributory pension scheme

Qualifications

• Experience in a customer service or service advisory role, ideally in automotive or commercial vehicle.
• Ability to manage multiple tasks in a fast-paced environment.
• Full UK driving licence required.

Responsibilities

• Act as primary contact for customers providing support.
• Maintain and update vehicle service records.
• Coordinate internal systems to manage bookings.
• Generate and manage workshop job cards.
• Assist with documentation and invoicing.
• Develop strong customer relationships through follow-ups.
• Prepare service quotes for maintenance packages.
• Support daily planning with the Workshop Foreman.

Skills

Customer service experience

Strong communication skills

Relationship-building skills

Organisational skills

Job description

VANRATH is working in partnership with one of Northern Ireland's most reputable commercial vehicle dealerships to assist in the recruitment of a Customer Service Agent.

This is a permanent position offering a great opportunity for someone with a background in customer-facing roles to join a stable, well-established company known for internal progression and long-term career development.

Location: Templepatrick or Ballyclare
Contract: Permanent
Salary: Highly competitive, with a strong benefits package including a contributory pension scheme

Role Overview:

• Act as the primary point of contact for customers, providing professional and helpful support from initial enquiry through to job completion

• Maintain and update vehicle service records and schedule reminders to ensure proactive customer engagement

• Coordinate with internal systems to manage bookings for vehicle inspections and maintain database accuracy

• Generate and assign workshop job cards, track job progress, and support the workshop with accurate information

• Assist with the completion of job documentation and invoicing processes

• Develop and maintain strong relationships with customers through regular service follow-ups and outbound communication

• Prepare and issue service quotes, particularly in relation to maintenance packages and contract agreements

• Work closely with the Workshop Foreman to support daily planning and ensure service efficiency

• Notify customers of any additional work required, provide clear cost estimates, and gain approval before proceeding

• Deliver clear post-service communication, outlining completed work and coordinating vehicle collection or delivery

About You:

• Experience in a customer service or service advisory role, ideally within the automotive or commercial vehicle industry

• Strong communication and relationship-building skills

• A proven ability to manage multiple tasks in a fast-paced environment

• High attention to detail with solid organisational skills

• Full UK driving licence required

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Vanrath helped me secure my new job and honestly this company were nothing but a lifeline for me. If your debating this company to go with I would highly recommend it, you are informed constantly what's going on and your next steps you've nothing to be worried about, very friendly.

Vanrath are the best agency in N Ireland. Emma Hall went above and beyond to assist me in the next stage in my career, giving advice and support along the way. They are highly professional and ethical in their approach and I would recommend anyone looking a new job to contact Vanrath.

Could not be more thankful to Vanrath for helping me take the next step in my career. Jack went above and beyond to make sure that I found a role that would be a great fit for me. He guided me through the process and provided me with the right tools to have more confidence in interviews. Could not have had a better experience.