Service Advisor Aylesbury, Buckinghamshire Pembrook Resourcing £30,000 - 38,000 - Annum 12 hours ago

Gumtree; Aylesbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor for their aftersales department. The role involves providing exceptional customer service, managing bookings, and ensuring customer satisfaction while working closely with technicians. This position is ideal for those who are organised, have strong communication abilities, and a passion for delivering top-notch service.

Qualifications

• Previous experience in a service role preferred.
• Passion to deliver high standard of customer service.
• Confident and organised with the ability to prioritise work.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Book customer vehicles for servicing efficiently.
• Manage work in progress and liaise with customers and technicians.

Skills

Customer Service

Communication Skills

Organisational Skills

Computer Skills

Job description

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Service Advisor

Pembrook Resourcing is currently seeking a Service Advisor to work in the aftersales department at their dealership on behalf of their client.

Ideal Service Advisor:

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can handle many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Confident computer skills and the ability to organise and prioritise work.

Key Responsibilities:

• Establish rapport with and provide outstanding care to customers.
• Identify and anticipate ways to assist customers and achieve sales targets by selling technician labour and products.
• Book customer vehicles for servicing to maximise labour utilisation and efficiency.
• Arrange alternative transport for customers and liaise regarding pick-up and delivery of vehicles.
• Manage and follow up on all work in progress, liaising with customers, Workshop Controller, and Technicians to meet timeframes.
• Ensure customers understand service charges and work carried out, involving technical advisers for queries.

IMPORTANT: Please include correct contact details so we can reach you regarding your application. We wish you the best of luck!