Service Advisor (Automotive/Dealership)

Ernest Gordon Recruitment; Bristol; On-site; GBP 27,000 - 30,000; Full time

Job summary

A reputable recruitment agency is seeking a Service Advisor based in Bristol, England. The role involves acting as the main point of contact between technicians and customers, co-ordinating repairs, and maintaining accurate documentation. Candidates should have a background in the automotive industry, customer-facing experience, and a valid UK driver's license. The package includes a competitive salary of £27,000-£30,000 and opportunities for progression and overtime.

Benefits

Training

Career progression

Overtime

Employee discount

Free flu jab

Qualifications

• Previous experience in a Service Advisor role or as a vehicle technician.
• Background in the automotive sector.
• Desire to work within a dealership setting.
• Full, valid UK driver's license.

Responsibilities

• Act as the main point of contact between customers and technicians.
• Co-ordinate repairs and provide clear solutions.
• Maintain accurate technical documentation and records.
• Upsell aftersales products.

Skills

Customer facing skills

Communication

Problem-solving

Technical knowledge

Job description

Service Advisor (Automotive/Dealership)

Bristol, England

£27,000-£30,000 (£36k+ OTE) + Training + Progression + Overtime + Employee Discount + Free Flu Jab

Are you Service Advisor or similar, with a background in the automotive industry and previous experience in a customer facing role, looking to join a well-established, rapidly growing company, rich with nearly 50 years of history, operating out of 15+ dealerships across the Southwest?

Do you want to be a key member in a team of highly skilled specialists, recognised as leaders within the automotive industry, joining a company offering not just best-in-class in-house training, but also scalable career progression opportunities in addition to impressive technical development?

On offer for the successful Service Advisor or similar is the unmissable opportunity to join a well-established, highly-respected company undergoing a period of rapid expansion, offering not just impressive career progression opportunities, but also the chance to increase your earnings through overtime etc… Presenting itself is the opportunity to become a key member in a team of highly skilled specialists, recognised as industry leaders, known for their highest level of service and premium quality workmanship in every job they undertake.

In this role, the successful Service Advisor or similar will act as the main point of contact - you will be the go-to person for relaying information between customer and technician. In addition, you will also be responsible for co-ordinating repairs as well as providing clear solutions to clients. On top of this, you will be responsible for keeping accurate technical documentation in addition to detail management. Finally, you will be responsible for the upsell of aftersales products.

The ideal Service Advisor or similar will have previous experience in a Service Advisor role, and/or previous experience as a vehicle technician or similar having a prior customer facing role. In addition, you will also have a background within the automotive sector as well as a desire to work within a dealership setting. Finally, you will hold a full, valid UK driver's license.

The Role:

• Main point of contact between Technicians and Customers
• Co-ordination of repairs, providing clear solutions
• Maintain accurate technical documentation/records

The Person:

• Background in the Automotive industry
• Previous experience in a Service Advisor role/Vehicle Technician with previous customer facing roles
• Holds a full, valid UK driver's license

We are an equal opportunities employer and welcome applications from all suitably qualified persons.