Service Advisor - Automotive

Adecco; Warrington; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a proactive Service Advisor in Birchwood, Warrington. This full-time position involves processing mechanical breakdown claims and delivering excellent service to customers and partners. Candidates should have an understanding of motor vehicles and strong IT skills. Join a friendly team and contribute to continuous improvement in a fast-paced environment.

Qualifications

• Solid understanding of motor vehicles (training provided for non-technical profiles).
• Strong administrative and IT skills (MS Office proficiency essential).
• Excellent communication and empathy when dealing with customers.

Responsibilities

• Assess and process mechanical breakdown claims in line with policy terms.
• Deliver exceptional service to customers, dealerships, and repair partners.
• Ensure accurate and timely claim validation.

Skills

Understanding of motor vehicles

Strong administrative and IT skills

Excellent communication and empathy

Proactive and positive mindset

Problem-solving abilities

Job description

Are you passionate about cars and customer service? Do you thrive in a fast-paced, problem solving environment? We're looking for a proactive and detail-orientated Service Advisor to join a wonderful, friendly team in Birchwood.

Job Type: Full-time, Permanent
Salary: 26,000
Location: Birchwood, Warrington

What you will be doing:

• Assess and process mechanical breakdown claims in line with policy terms.
• Deliver exceptional service to customers, dealerships, and repair partners.
• Communicate effectively with repairers and main dealer workshops.
• Ensure accurate and timely claim validation.
• Maintain complete and consistent claim records using internal systems.
• Support continuous improvement of claims processes and team collaboration.

What you'll be doing:

• Solid understanding of motor vehicles (training provided for non-technical profiles).
• Strong administrative and IT skills (MS Office proficiency essential).
• Excellent communication and empathy when dealing with customers.
• A team-first attitude with a proactive and positive mindset.
• Ability to take initiative, solve problems, and stay accountable.
• Provide knowledge of UK automotive warranty products.

If this sounds like a perfect match for you get in touch with Adecco Warrington today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.