Service Advisor Audi

Listers; United Kingdom; On-site; GBP 32,000 - 38,000; Full time

Job summary

Listers is seeking a Service Advisor for their Audi Dealership in Birmingham. This role involves delivering high levels of customer satisfaction, managing vehicle bookings, and coordinating with workshops. The ideal candidate will have a passion for customer service and the ability to work in a fast-paced environment. A competitive salary and various benefits await the right applicant.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Qualifications

• Experience in providing excellent customer service.
• Good organizational and administrative skills.
• Passion for delivering customer satisfaction.

Responsibilities

• Booking vehicles for maintenance and repairs.
• Coordinating with Workshop and Parts departments.
• Updating customers on vehicle progress.

Skills

Customer satisfaction

Organizational skills

Sales

Job description

Job Introduction
We are recruiting for a Service Advisor to join our Audi Dealership in Birmingham. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.
Basic salary of up to £32,000 plus benefits, with a bonus OTE of £38,000.
A company vehicle will be provided upon successful certification and accreditation.
You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will be responsible for managing the workflow, exceeding targets, and upselling our range of services.
Role and Responsibilities

• Booking customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
• Greeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
• Updating customers on progress, authorising additional work, and making follow-up calls.
• Coordinating with Workshop, Parts, and Sales departments to ensure timely vehicle readiness.

About you

• You have a passion for delivering excellent customer service and can build rapport quickly.
• You are well-presented, motivated, and eager to succeed.
• Previous experience in customer service, with targets related to customer satisfaction and sales, is preferred.
• Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Experience in the motor trade, automotive, or car dealership is preferred but not mandatory, as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand people. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business, so if you are seeking a career in the motor trade, automotive, or car dealership sector, please apply today. You can also join our Talent Bank for similar motor trade opportunities.